bike-discount.de/en

Reviews:

Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.

Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.

Dear customer, Thank you for your order and for your review. We are very sorry that there have been delays. I have checked your details in our system and have seen that both parcels are already on their way and have already arrived in your country of delivery. They should therefore be delivered shortly. I hope you enjoy the items you have ordered. Thank you for your understanding and your patience.

Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.

Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.

Dear customer, thank you very much for your order and your review. We apologize for the inconvenience caused. I have checked your details: We may have overlooked your request- for this we would like to apologize profusely! Of course, it is very important to us to be there for our customers at all times. We will contact you now. Please let us know if we can help you any further. Thank you for your understanding.

Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.

Dear Customer, thank you for placing your order with us. We are delighted that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair and conditions. You can always check our returns policy for your country of delivery on our website before making a purchase. Choosing the right size for clothes and shoes depends on a number of factors. On our website we always give the official manufacturer's specifications. Thank you for your understanding.

Dear customer, thank you for your feedback. Unfortunately, there were bottlenecks with the transport companies. This has slightly increased the delivery time in some cases. We apologize for any inconvenience this may have caused.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Thank you for your order and your review. We are sorry that there appear to have been delays in transport. I have checked your details: we processed your order immediately and handed it over to our logistics partner the next day. According to the shipment tracking, it is still on its way. We have already initiated an enquiry with our logistics partner. We are of course still here for you at any time and will find a solution if there are any further delays. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that you have apparently ordered the wrong item. You have the option of returning the item to us for a refund within our withdrawal period. (You will find the return conditions clearly displayed on our website). We are also happy to offer you our advice at any time before your purchase. If there is anything else we can do for you, please do not hesitate to contact us.

Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.

Dear customer, thank you for your order and your review. Of course we can understand that you would like to receive your shipment as soon as possible. However, please note the information in the shipment tracking. Unfortunately, there are delays in delivery to your country due to the current political situation. Of course, we are available for you at any time in case of further problems. However, we assume that the shipment will still be delivered to you properly once it has been processed by the logistics partner and transported to your country of delivery. The shipment has already been booked onto a flight. Thank you for your patience and understanding.