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Reviews:

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.

Dear customer, thank you for your order and your review. Of course we can understand that you would like to receive your shipment as soon as possible. However, please note the information in the shipment tracking. Unfortunately, there are delays in delivery to your country due to the current political situation. Of course, we are available for you at any time in case of further problems. However, we assume that the shipment will still be delivered to you properly once it has been processed by the logistics partner and transported to your country of delivery. The shipment has already been booked onto a flight. Thank you for your patience and understanding.

Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. We can well understand that this is irritating for you. Likewise, we kindly ask for your understanding and patience, as your delivery country is far away and the shipment has to be transported by several different shipping methods. I could see that you are already in contact with our customer service. Of course, we will help you and are still here for you at any time.

Dear customer, thank you very much for your order and your review. We are delighted that you are generally so satisfied with us. It is therefore a particular pity that there were irregularities this time. I have checked your details: Unfortunately, you have selected the wrong delivery country. This must have been selected correctly for various reasons (tax, shipping costs, correct internal accounting). It is mandatory for the customer to select the correct country of delivery. We therefore ask for your understanding and would be very pleased if we could be there for you again soon, thank you very much.

Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.

Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered. I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions. We hope you enjoy the items you have ordered.

Dear customer, Thank you for your order and for your review. It's great that we were able to satisfy you with our service. We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.

Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.

Dear customer, thank you for your order and your feedback. We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you would like us to speed up the delivery of your order. And we were quick. According to our system, we have already handed over your order to our logistics partner within one day, and it is already on its way to your country of delivery. The parcel has received a new scan in the tracking system today. Please note: we have specified a delivery time of 2-5 days for your country of delivery. If there is anything else we can do for you, you can contact us again at any time. Thank you for your patience.

Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.

Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.

Dear Customer, Thank you for your order and your review. We are sorry that it took a little longer this time. I have checked your details: we handed your order over to our logistics partner on the same day. Unfortunately, it seems to have taken them a little longer to deliver to your country, and we apologise for that. Thank you for your patience and understanding.

Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.

Dear Customer, thank you for your order and feedback. Please accept our apologies for any inconvenience. We explicitly and transparently state in our terms and conditions that there may be costs associated with customs clearance, and we also provide the source where you can obtain more detailed information. The cost of customs clearance depends on a number of factors, including the fees charged by the authorities in the country of delivery. Please understand that it is not technically possible for us to calculate these in advance for each case. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. I have checked your details: There was indeed a small discrepancy in the finish of this product. We have therefore offered you a full refund on return or compensation if you still wish to keep the item. You wanted to keep the item and opted for compensation. We apologize again and hope you enjoy the item.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.