bike-discount.de/enReviews:
16,646 reviews in the last 12 months60,052 total reviews
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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
5 days ago
Verified review
packing can be improved more and the PRICE Inquiry system not working
the purchase was smooth and easy as well as shipping speed,the price tag is very competitive with other retailers.
need add more safety to the items packaging,the items inside the box is loose there’s no enough wrapping material to hold it securely
the PRICE Inquiry never work,I applied to 2 of my items I ordered but didn’t work
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Oct 10, 2024
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Items in stock are actually in stock, so that is good. Shipoing is fast, but a bit pricey compared to other shops. I asked for the price match service on one of tge items and never got any response on that. So not so good on that regard
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Oct 6, 2024
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This order everything went well, items just like expected, and normal delivery time with DPD courier, unfortunately the order before took more than two weeks for the items to arrive but the problem was with the DHL courier.
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Oct 12, 2024
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The bike i ordered was not fine tuned - seems like no one actually even tried to ride it, poor assembly quality. Belt drive system was touching the cable, touching the chain guard and was making noises during the ride
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Oct 4, 2024
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Review
Great website, easy to navigate and has lower prices than anywhere else I've found. Selection is a bit limited and often low on stock. But if you can what you need it's usually a great deal! Zero issues thus far.
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Oct 14, 2024
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The item is in perfect condition. However, the item was not shipped directly by DHL but was transferred to Speed Post and took 3 weeks to be sent to Hong Kong, therefore, I only gave it 4 stars.
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Oct 9, 2024
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Differences in front & rear hubs configuration
On webpage is specified Shimano XT - delivered bike have Shimano Cuse.
https://www.bike-discount.de/en/cube-nature-slx-lady-galactic-n-black-1
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12 days ago
Verified review
Everything went well except that the product had already arrived at the collection point and I wasn't notified. I happened to check the online tracking and saw that it had already arrived.
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12 hours ago
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On-line shopping in the store and customer service was OK. The inconvenience was the long time needed to prepare the goods for shipment - over two weeks is too long by today's standards.
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3 days ago
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Ich habe keine einzige Bestellung mit einem Betrag von mehr als 8.000 Euro aufgegeben und habe noch nie einen Aktionscode für einen Rabatt von mindestens 5 % des Bestellbetrags erhalten
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8 days ago
Verified review
Good
The items came intact and with all the pieces, but the package was not roughly transported. The item has been also left outside the house without notification. In the end all went well.
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21 hours ago
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Good site, high international shipping rate
Large variety of cycling items. Easy to browse site. The international shipment price is very high, otherwise I would have shopped more frequently in Bike-Discount.
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Oct 12, 2024
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Está vez llegó bien, hace poco hubo un problema al transcribír la dirección. Los gastos de envío a España son un poco altos respecto al precio, producto ok.
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Sep 30, 2024
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Generally very good experience the only problematic part is when you need return something. It is unreasonable expensive to send anything to Germany :(
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Oct 1, 2024
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Very good prices, good deliverance, very reliable.
Products could have better quality, could not see that well in the photos. Overall a minor issue.
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6 days ago
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My experience was perfect except from the fact that I tried to add and item to my order but that was not possible after completing my order.
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8 days ago
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Reasonable prices and fast delivery. Unfortunately return shipping from Scandinavia costs a lot, so you can't order clothes to try on.
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Oct 7, 2024
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Always a wide selection and good prices. Sometimes the delivery is slow – it would be great to have the option for DHL Express.
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2 days ago
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I general it was a good experience , but receiving the bike with a flat tire is bringing it down to 3-4 stars
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Oct 14, 2024
Verified review
Improve customer's service with more staff, because asnwers for requests may take for a week
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