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bike-discount.de/en
Reviews:

16,646 reviews in the last 12 months60,052 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
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Most relevant positive review

Jan 18, 2024
 Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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8 days ago
 Verified review

Wrong delivery

I ordered a fork a month ago, i recived the wrong item, so i submitted proof of it and they told me to send it back wich i did, now they refuse to send me the correct fork or refund me the 587 Ruros, so now i have no fork and no money. 2024-10-29. Update. Nothing heard, I have still not been contacted and offered a solution. Customer care is so poor that in a way that i have never experienced.
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Answer by bike-discount.de/en
18 hours ago
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
Oct 7, 2024
 Verified review

Very little comunication, very disapointed

Very little comunication what is happening and when to expect what, gave invalid DHL code and did not bothered to check, support did not answered by form at all, sent reply to some email onlynthen got response. Still do not have my bike and no idea when it will be delivered. Now to you 'trusted shops' is your only purpose to get money and send feedback form? Where is audit function and process validation?
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Answer by bike-discount.de/en
Oct 7, 2024
Dear customer, thank you for your feedback. Due to the current high volume of orders in our shop, it will take a little longer to process and deliver your bike. All bikes ordered have to be fully assembled, checked and packed by our mechanics before they are sent to our customers to ensure a high quality standard on delivery. We have to maintain this time-consuming and labour-intensive quality standard to ensure that our bikes are in perfect condition when they are delivered to our customers. Thank you for your understanding.
Oct 3, 2024
 Verified review

changing prices at the time of the order

You should change the tactic you have of raising the prices at the time of the order and while they still appear lower on your website. As soon as we go to the payment, add 2-3 euros depending on the order. In fact, excuse yourself by lying that it has to do with the country's VAT, something that is not true. You raise the price at the last minute. I have also crossed this with the person who introduced me to your website. The man had ordered 10 things and finally when he got to the cash register they came out almost 30 euros more expensive than he had calculated. Your prices are not what they appear to be. You change them at the time of sale without changing them from the website. This is fraud.
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Answer by bike-discount.de/en
Oct 4, 2024
Dear customer,Thank you for your feedback.The prices of the items are taxed at the destination country, as required by law. So the prices adjust themselves. Actually, the prices should already adjust themselves if you have selected the correct delivery country. Ideally, you should log in to your customer account before shopping. Sometimes it also helps to refresh the browser. In any case, the prices displayed during the checkout process are correct. I hope I was able to help you.
6 days ago
 Verified review
in short they blocked my account because of DHL lost my parcel, i've provided to them two signed docs by me what i didn't recieve the order, my complaints to DHL and so on, answered on each their question. But they stay on DHL side(DHL provided as proof of delivery paper with my forged sign xD). So they even been lazy just to compare signs, just threatet me to i must return money. If someone from managers read it pls contact to me because your support i dunno they are just not on a right place
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Oct 10, 2024
 Verified review
They cancelled an order and gave me three separate explanations for doing so when I queried their breach of contract. I do not know the true reason but suspect they had made a pricing error and therefore refused to sell the items to me despite having accepted the contract. Very shabby practice in my view.
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Answer by bike-discount.de/en
Oct 11, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologize. We will contact you again to make sure you get the right solution.Thank you for your understanding.
10 days ago
 Verified review
Ordered 29.9. 2024 also paid. Today is 20.10. 2024 and I still don't have a bike. After several emails to DHL transport, he finally moved from Vienna. For now, I expect that it will be delivered to me on 22.10.. Everyone has a share in the incredibly long delivery.
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Answer by bike-discount.de/en
9 days ago
Thank you for your order and your feedback. We are sorry that there seems to have been a delay in delivery. Unfortunately, our logistics partner DHL Fracht needs longer for the transport than expected due to an internal system changeover. We expect the bike to be delivered to you in a timely manner. Until then, we are of course always available for you. Thank you for your patience and understanding.
6 days ago
 Verified review
I ordered a Cube Acid bike stand that in the end does not fit my cube acid bike, I need to pay the same price of the stand to exchange it/return it. The information/the description on your website that I read, made me understand I bought the correct stand.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you very much.
7 days ago
 Verified review
I order 1.800€ and only receive itens after 2 weeks , for me realy bad because I don't I'm not full time in Portugal and when the itens arrived I was already Mozambique. So now I dint have itens and wil need extra coust too organize for transport
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your order and your review. We are sorry to hear that you experienced any inconvenience. We handed your shipment over to our logistics partner within two days. Unfortunately, it took them a few days longer than expected to deliver the shipment to your area. We kindly apologise for any trouble this may have caused.
2 days ago
 Verified review

forget about returning product......

cost me 70 dollars to return to the address provided. 6 months later they appeared back on my doorstep marked return to sender. Garbage service. not worth your money
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Answer by bike-discount.de/en
18 hours ago
Dear customer, thank you for your feedback. I have checked your case and could not find any error. You have not returned anything to us. Did you perhaps make a mistake in the shop? We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you very much.
8 days ago
 Verified review

Missleading picture / wrong description

Wrong picture, misleading description and I’m forced to send it on my own cost. It is a pitty when people see no difference between LEFT and RIGHT.
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Answer by bike-discount.de/en
8 days ago
Dear customer,Thank you for your feedback.We are, of course, sorry that you were not satisfied with a product and therefore had to complain about it.Is there anything else we can do for you?Please feel free to contact us again at any time.
Oct 9, 2024
 Verified review

Wrong order

18.09 I ordered a fork, I received a different one than I ordered. To this day 9.10 I have neither the fork nor the money.
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Answer by bike-discount.de/en
Oct 9, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
Oct 16, 2024
 Verified review
Poor return process
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Answer by bike-discount.de/en
Oct 16, 2024
Estimado cliente, gracias por su comentario. Lamentablemente, no podemos encontrar ninguna comunicación suya en nuestro sistema. Si tiene algún problema con los artículos solicitados, póngase en contacto con nosotros a través de nuestro formulario de contacto. Gracias por su comprensión.
MC
8 days ago
 Verified review
order not delivered
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Answer by bike-discount.de/en
8 days ago
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
7 days ago
 Verified review
Speed of delivery.
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Answer by bike-discount.de/en
7 days ago
Dear Customer, Thank you for your order and feedback. We are sorry to hear that you have experienced any inconvenience. We handed your order over to our logistics partner on the day you placed it. Unfortunately it took a little longer than we expected. We sincerely apologise and appreciate your patience.
17 hours ago
 Verified review
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4 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
4 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Lieber Kunde, danke für das Feedback. Wir entschuldigen uns für die Unannehmlichkeiten. Wir arbeiten ständig an einer Verbesserung unserer Leistungen. Können wir noch etwas für Sie tun? Kontaktieren Sie uns gerne per E-Mail oder über unser Kontaktformular. Vielen Dank.
5 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
9 days ago
 Verified review
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you very much for your review and order! We are very sorry that you were not completely satisfied. Would you like to let us know how we can help? You can always get in touch with us using our contact form.
12 days ago
 Verified review
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Answer by bike-discount.de/en
12 days ago
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.