bike-discount.de/en

Reviews:

I ordered a fork a month ago, i recived the wrong item, so i submitted proof of it and they told me to send it back wich i did, now they refuse to send me the correct fork or refund me the 587 Ruros, so now i have no fork and no money. 2024-10-29. Update. Nothing heard, I have still not been contacted and offered a solution. Customer care is so poor that in a way that i have never experienced.

Very little comunication what is happening and when to expect what, gave invalid DHL code and did not bothered to check, support did not answered by form at all, sent reply to some email onlynthen got response. Still do not have my bike and no idea when it will be delivered. Now to you 'trusted shops' is your only purpose to get money and send feedback form? Where is audit function and process validation?

You should change the tactic you have of raising the prices at the time of the order and while they still appear lower on your website. As soon as we go to the payment, add 2-3 euros depending on the order. In fact, excuse yourself by lying that it has to do with the country's VAT, something that is not true. You raise the price at the last minute. I have also crossed this with the person who introduced me to your website. The man had ordered 10 things and finally when he got to the cash register they came out almost 30 euros more expensive than he had calculated. Your prices are not what they appear to be. You change them at the time of sale without changing them from the website. This is fraud.

in short they blocked my account because of DHL lost my parcel, i've provided to them two signed docs by me what i didn't recieve the order, my complaints to DHL and so on, answered on each their question. But they stay on DHL side(DHL provided as proof of delivery paper with my forged sign xD). So they even been lazy just to compare signs, just threatet me to i must return money. If someone from managers read it pls contact to me because your support i dunno they are just not on a right place

They cancelled an order and gave me three separate explanations for doing so when I queried their breach of contract. I do not know the true reason but suspect they had made a pricing error and therefore refused to sell the items to me despite having accepted the contract. Very shabby practice in my view.

Ordered 29.9. 2024 also paid. Today is 20.10. 2024 and I still don't have a bike. After several emails to DHL transport, he finally moved from Vienna. For now, I expect that it will be delivered to me on 22.10.. Everyone has a share in the incredibly long delivery.

I ordered a Cube Acid bike stand that in the end does not fit my cube acid bike, I need to pay the same price of the stand to exchange it/return it. The information/the description on your website that I read, made me understand I bought the correct stand.

I order 1.800€ and only receive itens after 2 weeks , for me realy bad because I don't I'm not full time in Portugal and when the itens arrived I was already Mozambique. So now I dint have itens and wil need extra coust too organize for transport

cost me 70 dollars to return to the address provided. 6 months later they appeared back on my doorstep marked return to sender. Garbage service. not worth your money

Wrong picture, misleading description and I’m forced to send it on my own cost. It is a pitty when people see no difference between LEFT and RIGHT.

18.09 I ordered a fork, I received a different one than I ordered. To this day 9.10 I have neither the fork nor the money.

Poor return process

order not delivered

Speed of delivery.