Bergfreunde.euReviews:
2,164 reviews in the last 12 months30,219 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
Mar 1, 2024
Verified review
Good quality of the item. It arrived as scheduled in good condition. Also, the site was very helpful for the selection of the correct size.
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Dec 7, 2023
Verified review
Great customer service when dealing with returns. Products are always shipped on time too. I’ve used them for years with no issues at all.
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Apr 18, 2024
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Excellent communication
The communication with the seller was excellent. Item was as described, very well packaged, shipping was quick, and on time delivered.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jan 18, 2024
Verified review
The service was as advertised. The package tracking did not work beyond the German border, but the package arrived in reasonable time.
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May 7, 2024
Verified review
Professional, responsible people, punctual in delivery, with great attention to detail and customer support, highly recommended to buy
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Dec 4, 2023
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Everything arrived as described.
Box left unattended outside my front door in the rain.
I had to wait longer than usual for delievery.
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Jan 15, 2024
Verified review
Good Website and varity of products
Easy to navigate in the website to selected production. Review and information about the product was well documented and described.
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RI
Robert I.
Košice
Jun 10, 2024
Verified review
High quality and stability of servis…
High quality and stability of servocis , communication , great offer,
excellent value for money goods
I´m at all very satisfied
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Feb 28, 2024
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I asked a question about something I couln’t find and got a very complete answer only a few hours later. And it solved my problem!
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Mar 11, 2024
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Fast responses on many deliveries. Great variety of products. No bad surprises. Supportive on invoicing needs. Highly recommended
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May 20, 2024
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I like the goods and a service, great delivery.
Return should be free of charge, this would turn the service to the next level.
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Jun 18, 2024
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some descriptions are not clear and prices are relatively high. I've bought mountaineering La Sportiva shoes, quality is great.
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DK
David K.
Birgu
Dec 7, 2023
Verified review
100% professional service: Great products, great prices, fast shipping and great communication. Highly trusted and recommended!
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Mar 18, 2024
Verified review
Great prices and quick shipping
Last time I ordered from them, got my goods in two days, which is superfast considering that other shops take 7 to 10 days.
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Nov 26, 2023
Verified review
Tried out the new shoes! Loved the quality, thdy also are really stable on holds and volumes. All together they're amazimg!
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Jun 17, 2024
Verified review
I particularly like the price🤗,and no shiping costs for Slovenija 👍
Otherwise you are the best⛷️🚴
Have a nice day!
Aleš 🦅
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RO
Robert O.
Co.Cork
Feb 10, 2024
Verified review
Not my first time shopping with bergfreunde. Never had an issue. I'll shop with them again, as needed. Highly recommend.
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Apr 12, 2024
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Descriptions
I like that. you have all descriptions for products, it make us make our choice more sustainable. Conscious shopping.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
LC
Laszlo C.
Szombathely
Mar 14, 2024
Verified review
10/10
simple and clear website, accurate size chart, easy ordering process, fast delivery even to Hungary, product insurance
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May 7, 2024
Verified review
Easy, fast and cheap :)
No errors, user friendly UI. One thing that is missing is that you are using font not supporting eastern characters.
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