Bergfreunde.euReviews:
2,164 reviews in the last 12 months30,219 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
MN
Matej N.
Kranj
May 6, 2024
Verified review
Excellent merchandise & service, the best online store for this kind of products, reasonable prices, swift delivery, simple returns, what's not to like? :)
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Feb 20, 2024
Verified review
Easy and quality purchase
I love it. It was so easy to decide which product suits me the best.
So easy to buy it and read all informations below the item.
I will recommend this site.
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GK
George K.
Thessaloniki
Dec 8, 2023
Verified review
Extensive inventory, quick shipment, great after sales support. Product reviews from users should include mandatory written text, and not only star rating.
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Apr 12, 2024
Verified review
Large size shoes
Recently, it has become increasingly difficult to buy a large number of shoes while still looking good. You have already made it possible for me 2 times.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
May 1, 2024
Verified review
Excellent products
The parcel arrived on time as always. Items just as described on the website, very resistant and top quality material. Definitely a reliable supplier.
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Apr 30, 2024
Verified review
The amount of money you spend on packaging for this item is way too high. Why can't you just send it in a plastic bag. Much better for the environment.
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Nov 5, 2023
Verified review
Items arrived early and well packaged. Overall my experience on the website top notch and I look forward to many future experiences with Berg Freunde.
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Apr 28, 2024
Verified review
I love this shop. Great products and reliable, fast delivery. I have made multiple purchases from this site, from clothing to gear. Never let down👍👍👍
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PG
Piotr G.
Szczecin
Nov 11, 2023
Verified review
SUPER
Hello. In 2017, I changed my company from ASICS to HOKA. This is my 9th HOKA model. Once again, a hit model. Regards and thank you for fast shipping.
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Apr 1, 2024
Verified review
Excellent immediate confirmation of receipt of the order, friendly reminder that assistance is available if needed. Looking forward to my boots now!
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
We hope you like your new boots!
Best regards, Bergfreunde.eu"
Oct 31, 2023
Verified review
there was a lot of worries bcose I am living on a tiny Greece island, but my shipment arrive in perfect condition. Thank you. Keep the good work!
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Jan 18, 2024
Verified review
Happy to place an order from Slovenia, small country with limited stock of certain products! Great job! Sorry for bad english, be good bai bai.
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Jun 14, 2024
Verified review
Would have given 5 stars if there was a free returns policy in place. Apart from this issue, Bergfreunde is one of the best outlets in the EU.
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Apr 15, 2024
Verified review
Quality service appreciated
Nice smooth ordering process with prompt and courteous response. Goods arrived in a good state and in accordance with the timetable advised.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 8, 2024
Verified review
ease of use, the clothing is properly boxed and suitable for posting. To date i have had no returns as information on sizing etc is excellent
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Feb 11, 2024
Verified review
Wide selection of outdoor clothes and equipment, good deals, fast shipping, great costumer service! Overall excellent costumer experience! A+
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TK
Tanja K.
Zagreb
Dec 12, 2023
Verified review
Plese do not send packages by DHL Croatia which is a Post office they are too slow. Give us some alternative like DHL express, Overseas etc.
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Jan 19, 2024
Verified review
Wonderful Check-out Experience, best ever!
I have never experienced such a smooth, informative, respectful-to-customer check-out experience. Such a good work, so beautifully designed!
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Nov 5, 2023
Verified review
Great shop
I have placed several orders from this site and have been more than satisfied with the products and service. I recommend this site to anyone
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May 13, 2024
Verified review
Wide selection of gear
Up to date gear selection (Petzl products new for 2024; I could not find it anywhere else).
Good stock of the common clothing sizes ("M").
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