Bergfreunde.eu

Reviews:

Hi, Today, delivery to you is 10 days unconfirmed!! DELIVERED 10/17/2024, today is 10/27/2024 I think it's quite a long time. Please confirm receipt of the return and refund the amount. Please, when will the financial amount for the returned goods from the order: 38144651 be refunded This item is: 1x WHEAT - Children's Langarm-Shirt made of Merinovolle. The goods were returned under shipment reference number: CU025876195CZ on 15.10.2024, delivered on 17.10.2024! I did not receive a confirmation of receipt of returned goods from order: 38144651, although the shipment was DELIVERED!!! I request a refund for the returned item. Thank you in advance for your reply. Ing. Jana Mašterová Your order or invoice number: 38144651

I’m sorry I have been waiting for an order 2 weeks

Greetings! I was filled with sadness when I learned that such a large company as yours does not know or does not want to fulfill my order placed and paid for online! I note that the products I wanted to buy were available and were added to the cart without any problems! We wish you more satisfied customers ! Sincerely !

Goods never received

Hi , I’m totally confused. Order number : 37609972 . I have ordered two jackets and two pairs of boots for my wife and the price was 250 € but in a check out it was not 250 but about 300€ . Shame on you !!! Totally scam . I have paid those 300 € but I am thinking that it will be last order from this seller. They’re cheating with prices , avoid !

Terrible customer service. Never reply, and their courier, DHL, lies. Waiting for an order, I contacted them four times, never to get an answer or help. Online purchases should be simple and easy. When trust is lost, there is no going back.

I am refering to Order number: 37695660 placed on 21.08.2024 on your web site. Until today I have not seen any change from status "received". One would expect that you dispatch your orders promptly and without delays. I am surprised and disapointed that you are so slow in dispatching the sold products. If there is any kind of problem or objective cause for the delay, you should inform the customer about it so that we are not in doubt what is hapening with our orders. Thank you, Matjaž

placed and paid order on Monday, after 5days the order status is still "recieved", not moving at all, not processed, nor dispatched...haven't got any update :(

Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.

Until now I still haven't received my order. Why? 3 days have passed with the status "Being processed"! This is my first time to order from you and I am so disappointed on how you handle this!!!

My order still has not been shipped, no 35413508. I sent an email but you did nit reply. I phoned but was left on hold and nobody answered. You have promised delivery in 8-10 business days but have not bothered to ship yet. I shall raise a dispute with paypal unless you sort out my order and communicate with me.

Haven't got a tracking number yet. I am a business customer for years . Also no answer after 2 emails.

Everything went wrong! I was deceived because I made an online purchase at a price, with still 2 products in stock, and they canceled my order with the excuse that they didn't have stock! Surreal. Even today, they still have one product in stock, and my order is still pending! On top of that, they increased the price of the product and wanted me to buy it again at the current price! Unbelievable! The worst online service I've experienced in my entire life!"

It's good to buy from Bergfreunde exclusively if you are 100 % sure that the size and model fits you. But even then the waiting time is way too long to receive the order. For me it took 2 weeks to receive it (I currently reside in Lithuania). The problem starts if you want to return the goods and get reimbursed. It takes approx. 3 weeks to get reimbursed! I had to return the goods 3 times and lost 40 euros in shipping charges. A customer must pay the return charges which are quite high in my case (Lithuania). The first time I had no technical possibility to print a return label, thus I had paid solely with my own money for the return shipping. Nevertheless, Bergfreunde charged me double for the return shipping, assuming that I sent the goods "on behalf of" Bergfreunde. Twice I inquired about the unfair charging from Bergfreunde. Both times Bergfreunde ignored my request. Nowadays when a customer can choose lots of sellers with a quick and free-return policy I would definitely recommend to take into account the slow and unfair return policy of Bergfreunde.

Berg Freunde shipped the incorrect size shoes and refused to fix their mistake by sending the correct size until I returned the previous pair. They kept referring to an the exchange/replacement process. I repeatedly called out this was not an exchange/replacement scenario but an error on their part. They offered 10 euro off as a "goodwill gesture" but really an actual good will gesture would have been to ship the items in parallel with me returning them. Very frustrating and unfortunate, I will not use the site again

Received different product from the one displayed on the shop website. The picture shown on the shop website (and in confirmation email) does not correspond to the product I received - it did show a jackwt with under arm pit zips and a different colour of front zips - obviousley a different product from the one I received. Big disappointment. I am returning this product and I am expected to pay 10 eur shipping costs for returning it, even if this is obviously due to a mistake by the eshop.

Once the website stated 3-5 working day delivery and when you order it is all of a sudden 5-7 working days. This is misleading the buyer!!! Also I have placed an order on the 9th January and today on the 11th there is still no update on my order, it is not even prepared!!!! Pathetic... Very poor shipping service... also I have contacted customer support and it says I have to wait 2-4 working days while someone replies... This is also very poor customer support.

Fake delivery times - The company consciously lies about the delivery times. I purchased a present for my son because I read that it would arrive in 2-3 days. AFTER they received the payment, I got the confirmation email saying the delivery would take 9-11 days. This is misleading advertising, a fraud and a formal legal action should be taken agains them.

I have no idea why you keep asking me to rate the service as I am still waiting for the package. I ordered the stuff on the 21st of March. Today is the 4th of April and still haven't received anything!!! When I check the tracking, it looks like the package is still in Germany!!!