Bergfreunde.eu

Reviews:

It's good to buy from Bergfreunde exclusively if you are 100 % sure that the size and model fits you. But even then the waiting time is way too long to receive the order. For me it took 2 weeks to receive it (I currently reside in Lithuania). The problem starts if you want to return the goods and get reimbursed. It takes approx. 3 weeks to get reimbursed! I had to return the goods 3 times and lost 40 euros in shipping charges. A customer must pay the return charges which are quite high in my case (Lithuania). The first time I had no technical possibility to print a return label, thus I had paid solely with my own money for the return shipping. Nevertheless, Bergfreunde charged me double for the return shipping, assuming that I sent the goods "on behalf of" Bergfreunde. Twice I inquired about the unfair charging from Bergfreunde. Both times Bergfreunde ignored my request. Nowadays when a customer can choose lots of sellers with a quick and free-return policy I would definitely recommend to take into account the slow and unfair return policy of Bergfreunde.

I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.

The shop is the most horrible what I saw in my life. Thieves cheaters no.1! they didn give my money back 3 year ago about 2300 czk. And I did a order about men bermudas they are who canceled this but didn t get any message! My money are away and nothing wad delivered. Via email I received answer for my question that they canceled my order and money is where about 1200 czech krone? I hardly do not recomende the company NEVER! I m giving them to ECC for hard check and also to our own. You will get a very very big problem. Im not printing money for you !