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Bergfreunde.eu
Reviews:

2,155 reviews in the last 12 months30,256 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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Oct 5, 2024
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Prices good, though not mind shattering.

My experience with this company they have a really good selection, however not really that cheap. though they have a good delivery system. So far with my orders.
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Oct 13, 2024
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There's no dropdown for USA billing address for my credit card. Frustrating even though the shipping is in europe.
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Oct 3, 2024
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Their customer service is great. The prices are quite high though
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Oct 14, 2024
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Correcte informatie vanaf bestelling tot levering. Goede kledij
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13 days ago
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Oct 14, 2024
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Oct 10, 2024
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Oct 4, 2024
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Sep 30, 2024
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Sep 7, 2024
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Vast assortment and fairly quick delivery. I would prefer to not have to pay for returns.
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Sep 15, 2024
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It looks good to me. I'm still enjoying it. Thanks.
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Sep 23, 2024
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The sizing on items is not very accurate.
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Sep 26, 2024
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Sep 17, 2024
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Sep 16, 2024
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Sep 16, 2024
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Sep 1, 2024
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Aug 31, 2024
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Aug 30, 2024
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Aug 12, 2024
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Good info about the product I purchased- made making the choice easier for me. Above average purchase proccess. Could be a bit more user friendly purchase-form- asks the same data too many times over and then successfully completes the purpose as intended. Like reduce the middlesteps by 1 middlestep and it's more optimized. Otherwise good attitude for customer care and customer welfare. Good shopping experience so far. I recommend bergfreunde, because they keep quality and customer satisfaction in high regard. Just 1 middlestep in te purcase your item form doublechecks the data twice..., then lets you pay for the item and tells you if payments successful and order verified. No unwanted clitches, relatively fast response to button-clicks, could be faster to reach to the payment, when I am sure I picked the right product for me. Only bad if a customer mis-chooses the product because it makes ordering and paying a bit faster. Otherwise responsive web environment, good customer satisfaction policies, quite accurate data about the products(running shoes). Only lacking the running shoes size comparison, needed to google to make sure, I picked the right size, because I doubted in my memory, but my memory was correct this time. Would have wanted to get the size comparison table from bergreunde, instead of googling for it. adding the size comparison data: US; UK Europe, Japan size type of thing makes choosing the product size more convient. Less risk for picking the wrong size nr for your running shoes. Thankfully salomon's (what bergfreunde sells) stuff is true to the standard size nr most of the times- makes it easier for customers, but the table would help to avoid doubleguessing and mispurchase on other producers who'se size determination is a bit iffier in comparison to salomon's.
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