Bergfreunde.euReviews:
2,223 reviews in the last 12 months30,064 total reviews
Excellent
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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
MP
Mihai P.
Cluj-Napoca
Feb 16, 2024
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards,
Bergfreunde.eu
Feb 8, 2024
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us so we can clarify the matter.
Kind regards,
Bergfreunde.eu
Jan 6, 2024
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Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
MM
Max M.
Haiger
Dec 14, 2023
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards
Bergfreunde.eu
Dec 12, 2023
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed with your rating. We are pleased to hear about your wishes and suggestions at any time!
Kind regards
Bergfreunde.eu
Dec 8, 2023
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Answer by Bergfreunde.eu
Dec 8, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
Nov 20, 2023
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Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high
volume for us. Sorry that you had to wait longer
for an email reply. Best regards, Bergfreunde.eu