Bergfreunde.eu

Reviews:

Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. As we can see your parcel has reached you meanwhile and we hope it was in time though. We're sorry for the inconvenience! Best regards, Bergfreunde.eu

Hello and thank you for your review! We are sorry that you were unable to select the desired payment method for your order. Please contact your bank to clear up any questions you may have. We can see that you placed the order with a different payment method. Best regards, Bergfreunde.eu

Hello and thank you for your feedback! We're sorry that your experiences with our shop didn't meet your expectations. We are constantly working on the optimisation. Best regards Bergfreunde.eu

Thank you for your rating! You are welcome to use our web-page Bergfreunde.eu instead of Bergfreunde.es. Here you will find all information in English. Also our customer service will be happy to communicate with you in English. Please feel free to contact us with any questions! Best regards, Bergfreunde.eu

Hello and thank you for your review. Our apologies about the shipping delays. We're happy to see that you have received your parcel! Best wishes Bergfreunde.eu

Hello and thanks for your rating! We are sorry that you couldn't buy the product at the price you found. Sometimes, we only offer a certain variation of an item (size/colour) at a discount. Our prices depend on the market and many other factors, such as the season, availability, our own stock, etc. Our customer service will be happy to help you find another product that suits you better. Please do´t hesitate to contact us! Best regards, Bergfreunde.eu

Hello and thank you for your review! We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding. Best regards, Bergfreunde.eu

Hello and thank you for your feedback! We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future! Best regards Bergfreunde.eu

"Hello and thank you for your feedback! We're sorry that your experiences with our shop didn't meet your expectations. We have initiated a lost package claim and a refund was issued. It will appear in your account within the next couple days. Best regards, Bergfreunde.eu"

Thank you for the review. Our apologies that you did not receive the item you ordered. This shouldn’t be happening. If you are still interested in the item or need help returning the item you received, please contact us at Bergfreunde.eu/contact/ Best regards,

Thank you for the review! We understand how unsettling this is and this should not be happening. You already are in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding. Please do contact us at Bergfreunde.eu/contact/ if you have further questions. Best regards, Bergfreunde.eu

Hello and thank you for your feedback. We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue! Best wishes Bergfreunde.eu

Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Bergfreunde.eu

Hello and thank you for your review! We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience. Best regards, Bergfreunde.eu

Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk

"Thank you for your review. We apologize that your experience did not meet your expectations! We are happy to see that your order now has been delivered. If we can offer any further assistance please contact us at Bergfreunde.eu/contact/ . Best regards, Bergfreunde.eu "

Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu

"Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu"

"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"

Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu