I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
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Jan 26, 2024
Verified review
Difficulty with delivery
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Feb 2, 2024
Verified review
Product never received!
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Dec 12, 2023
Verified review
Deliver as advertised.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your comment.
We are so sorry if the whole process with your order was not as you expected. We value your feedback and will use it to improve our services.
Sincerely,
Nordic Nest
Dec 8, 2023
Verified review
So slow to send orders
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
If an order has items with different shipping times, our system holds the entire order , by default, till last item is available. We have the option to partially deliver the goods, at no cost. I am sorry that it was not your case.
I hope you are now enjoying your purchase.
Sincerely,
Nordic Nest
Mar 22, 2024
Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest