nordicnest.comReviews:
2,467 reviews in the last 12 months10,592 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Aug 24, 2024
Verified review
The product line with Nordic Nest is fantastic and I return to their online store whenever I need homeware and accessories
Read more
Most relevant negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Read more
Reviews for nordicnest.com
Jan 26, 2024
Verified review
Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
Report review
May 10, 2024
Verified review
Customers from the UK do not shop there. They will not cover any return fees and you have to ship to sweden. Also, they do not conform with UK consumer protection regulation.
Report review
Answer by nordicnest.com
Jun 17, 2024
Thank you for leaving us feedback!
We are sorry for any inconvenience caused by our current policies. As a company based in the EU, we strive to meet all applicable regulations, though we acknowledge the challenges for our UK customers. We appreciate your feedback and will consider it for future improvements.
Kind regards,
Nordic Nest team
Jan 5, 2024
Verified review
Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
Report review
May 24, 2024
Verified review
The item still hasn’t arrived. I keep getting emails to say it will be sent in 1-2 weeks. Really not good enough - why sell something if you can’t fulfil?
Report review
Answer by nordicnest.com
Jun 4, 2024
Thank you for lraving us feedback!
We are very sorry to hear that you didn't receive your order yet. One of our customer service agents will contact you regarding this shortly.
Kind regards,
Nordic Nest team
Feb 2, 2024
Verified review
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
Report review
Dec 30, 2023
Verified review
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
Report review
Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support.
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
Report review
Jun 11, 2024
Verified review
having to pay extra money at customs to receive the items was ridiculous. I've never seen a site do that before and I shop online for a living.
Report review
Answer by nordicnest.com
Jun 17, 2024
Dear Customer,
Thank you for sharing your feedback.
We regret to learn about your dissatisfaction with your recent experience. As we operate within the EU, items shipped to destinations outside the EU are dispatched VAT-free. Local customs offices may levy VAT or import fees upon the parcel's arrival in your country, information outlined on our website. For future purchases, please feel free to reach out to our customer service team for any clarification and we will be more than happy to assist you.
Best regards,
Nordic Nest Team
Jan 12, 2024
Verified review
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
Report review
May 3, 2024
Verified review
First shipment arrived damaged (2 out of 6 were broken), second shipment was delayed. And till now I am still waiting! Where is my order?
Report review
Answer by nordicnest.com
May 27, 2024
Thank you for your feedback!
I'm sorry to hear that you have experienced these issues. One of our custoer service agnets will contact you shortly regarding this to find a solution.
Have a lovely day in the meantime!
Sincerely,
Nordic Nest
Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
Report review
Nov 3, 2023
Verified review
not very good
last time some of the plates arrived broken. most of the stuff was ok so i was foolish enough to re-order. i havent received my items !
Report review
Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your feedback, and we apologize for any inconvenience you've experienced with your orders. We understand the frustration caused by breakages in your previous shipment, and we're genuinely sorry for any repeat inconvenience.
Upon reviewing our records, we couldn't find any recent communication from you regarding the non-receipt of your items or the damaged items from your previous order. We sincerely want to address this promptly and find a resolution for you.
Please reach out to our customer support team with your order details, and we'll investigate the matter to ensure you receive the items you've ordered. Your satisfaction is our priority, and we're here to assist you in any way we can.
Thank you for bringing this to our attention, and we look forward to resolving the issue swiftly.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Zero responses to emails - always have to call
Was also offered a £50 credit as a gesture of recompense from Lee - never received
Report review
Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us.
It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received.
We take this matter seriously, and we want to address it promptly. I will reach out to you right away.
We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right.
Best regards,
Nordic Nest
Apr 12, 2024
Verified review
Return Policy
Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
Report review
Answer by nordicnest.com
May 27, 2024
Thank you for leaving us feedback!
We sincerely apologise that we don't currently offer return lables for outside of the EU. We are consistently working on this to hopefully provide return labels in the future.
Have a lovely day!
Sincerely,
Nordic Nest
Mar 23, 2024
Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
Report review
Dec 27, 2023
Verified review
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
Report review
Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Damaged product
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
Report review
Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Apr 26, 2024
Verified review
Terrible customer service
You waited five weeks to tell me an item I ordered was out of stock and never shipped the order. Terrible customer service.
Report review
Feb 2, 2024
Verified review
not recommended
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
Report review
Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
Report review