nordicnest.comReviews:
2,457 reviews in the last 12 months10,552 total reviews
Excellent
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Most relevant positive review
Aug 24, 2024
Verified review
The product line with Nordic Nest is fantastic and I return to their online store whenever I need homeware and accessories
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Most relevant negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jun 14, 2024
Verified review
Excellent service but delivery was a little later
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Mar 30, 2024
Verified review
Responses from customer services could be quicker
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Mar 15, 2024
Verified review
We never got the order and was very diss
We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time.
We would like to assure you that we always do our best and worked actively with the transport company in your case.
Apologies for all the inconveniences.
We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again.
Sincerely,
Nordic Nest
Dec 15, 2023
Verified review
Time taken for delivery longer than anticipated
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Mar 23, 2024
Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Apr 10, 2024
Verified review
The discount for first purchase didn't work
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Feb 2, 2024
Verified review
Better communication and quicker delivery.
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Dec 23, 2023
Verified review
Very expensive for such thin fabric
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May 3, 2024
Verified review
Very bad with shopping and logistic
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Answer by nordicnest.com
May 27, 2024
Thank you for leaving us feedback!
I'm very sorry to hear that your experience has been poor. We will take your feedback and will use it to improve our services.
Have a lovely day!
Sincerely,
Nordic Nest
Nov 24, 2023
Verified review
misrepresentation of brands on site
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Answer by nordicnest.com
Dec 15, 2023
Thank you for bringing this to our attention. We sincerely apologize for any misrepresentation and would appreciate more details to address and rectify the issue. Your feedback helps us improve, and we want to ensure your experience aligns with our commitment to accuracy. Please feel free to share more information or contact our customer support directly.
Sincerely,
Nordic Nest
Apr 26, 2024
Verified review
Package and ship the item faster.
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Answer by nordicnest.com
Jun 4, 2024
Thank you for your feedback.
We apologize for any inconvenience caused by the shipping delays. We are constantly working to improve our processes, and your feedback will help us enhance our service.
Kind regards,
Nordic Nest team
Mar 1, 2024
Verified review
2 out the 7 products were broken
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Dec 15, 2023
Verified review
They have very bad communication
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review.
We apologize for any communication lapses you've experienced. We're committed to improving and appreciate your feedback. If you have specific concerns, please feel free to share, and we'll do our best to address them promptly.
Best regards,
Nordic Nest
Feb 2, 2024
Verified review
Extremely poor customer service
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Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 6, 2024
Verified review
Communicate where my order is…..
Communicate where my order is…..
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Jan 5, 2024
Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review,
We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support.
Best regards,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Jan 5, 2024
Verified review
The delivery took too long,
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Mar 15, 2024
Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We are very sorry for the incident with your purchase.
The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience.
We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item.
If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you.
Sincerely,
Nordic Nest