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Most relevant positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I cancelled an order on the same day that I ordered it and called their support the same day. The calls are recorded in their log. I did not need the product (single V&B Zigbee controller) as it was already built in to a product I have (V&B Spiegelschrank). Reuter Support never stopped the order with UPS despite my call. I called again and emailed with clear instructions and they still didn’t stop it from shipping. So, I called UPS and requested it to be stopped. This was before they shipped the product. UPS put in a clear note that return was requested but Reuter still didn’t stop it. The shipping went out from their warehouse a couple of days after I cancelled it and went all the way to Sweden only to return back to Germany and Reuter without me being involved. A week after they signed for the package return I still I haven’t received money back despite an email that I would get money back. The people in support are friendly but their cancellation handling is really bad. It’s in cases like this companies show their real character.
When I did the order, it was preliminary expected to have items by week 31, and it was reasonable to expect the delivery by the end of week 32, especially when you paid over 100 EUR for it. Now my order are ready to dispatch for over 7 days, customer service's first response is "we are busy," and no second response in over 4 days after the follow-up about when I'm going to actually get my goods. Now I'm not sure when and whether I'm going to get the delivery, and all my renovation timelines are broken because of you, Reuter store. I hope this review makes a difference and you do something about it, as I want my order to be delivered ASAP. Please. It's not so hard I'm sure. Thank you.
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Answer by reuter.com
Aug 12, 2024
We apologise for the inconvenience caused and informed our customer service.
Aug 28, 2024
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Answer by reuter.com
Aug 28, 2024
We apologise you aren't satified with your buyer's experience.
Jul 13, 2024
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Every part of the ordering process and delivery works perfectly every time.
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Jul 11, 2024
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High professionalism
High level of thoroughness, attention to detail, and strictness
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Jul 15, 2024
Verified review
Professional in trading vast range of items for good price.