reuter.com

Reviews:

The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.

I cancelled an order on the same day that I ordered it and called their support the same day. The calls are recorded in their log. I did not need the product (single V&B Zigbee controller) as it was already built in to a product I have (V&B Spiegelschrank). Reuter Support never stopped the order with UPS despite my call. I called again and emailed with clear instructions and they still didn’t stop it from shipping. So, I called UPS and requested it to be stopped. This was before they shipped the product. UPS put in a clear note that return was requested but Reuter still didn’t stop it. The shipping went out from their warehouse a couple of days after I cancelled it and went all the way to Sweden only to return back to Germany and Reuter without me being involved. A week after they signed for the package return I still I haven’t received money back despite an email that I would get money back. The people in support are friendly but their cancellation handling is really bad. It’s in cases like this companies show their real character.