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Most relevant positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I cancelled an order on the same day that I ordered it and called their support the same day. The calls are recorded in their log. I did not need the product (single V&B Zigbee controller) as it was already built in to a product I have (V&B Spiegelschrank). Reuter Support never stopped the order with UPS despite my call. I called again and emailed with clear instructions and they still didn’t stop it from shipping. So, I called UPS and requested it to be stopped. This was before they shipped the product. UPS put in a clear note that return was requested but Reuter still didn’t stop it. The shipping went out from their warehouse a couple of days after I cancelled it and went all the way to Sweden only to return back to Germany and Reuter without me being involved. A week after they signed for the package return I still I haven’t received money back despite an email that I would get money back. The people in support are friendly but their cancellation handling is really bad. It’s in cases like this companies show their real character.
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Mar 14, 2024
Verified review
It was almost perfect. The only slight hitch was at the end when an email said the package was coming on a Monday, but the local distribution company - Fercam - had already called to say it would arrive Tuesday, one day later, and it did. So I was a little confused but not much. I had recently ordered something from Manomano - which was disastrous. In short, I would definitely return to Reuter.com!
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Jun 28, 2024
Verified review
technical assistance is very good
their delivery partner (UPS) is very bad, I wasn t inform my delivery was in a picking shop close to my house, parcell was there for 1 month without any info. I received the info because I did a claim and call them several time (nothing on their tracking parcell web page)
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Dec 24, 2023
Verified review
Good delivery time, but a bit more expensive than the others.
Shiping to different countries is a big plus
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Feb 18, 2024
Verified review
Customer service and delivery….
Delivery is very fast as expected and customer care service is appreciated….