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Most relevant positive review
Apr 14, 2024
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The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I cancelled an order on the same day that I ordered it and called their support the same day. The calls are recorded in their log. I did not need the product (single V&B Zigbee controller) as it was already built in to a product I have (V&B Spiegelschrank). Reuter Support never stopped the order with UPS despite my call. I called again and emailed with clear instructions and they still didn’t stop it from shipping. So, I called UPS and requested it to be stopped. This was before they shipped the product. UPS put in a clear note that return was requested but Reuter still didn’t stop it. The shipping went out from their warehouse a couple of days after I cancelled it and went all the way to Sweden only to return back to Germany and Reuter without me being involved. A week after they signed for the package return I still I haven’t received money back despite an email that I would get money back. The people in support are friendly but their cancellation handling is really bad. It’s in cases like this companies show their real character.
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Sep 2, 2024
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Sep 1, 2024
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Sep 1, 2024
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Aug 30, 2024
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Sep 18, 2024
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Filters play games. Be careful.
I filtered showers by height, but filter got broken and did show me a product that was larger than filter set. I didn’t double-checked the item page again, and placed an order as is. As result - I had to pay 15% of the item price (65 euros) as returns delivery. This is very depressing.
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Answer by reuter.com
Sep 19, 2024
We apologise you have never informed us about shop inconvenince. Unfortunately we can not offer cheaper shipping/ return fees for Estonia.
Sep 28, 2024
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Answer by reuter.com
Oct 4, 2024
Wir bedauern, dass wir Sie nicht überzeugen konnten.
Aug 17, 2024
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To recommend
I appreciate that they have communicated the delay in delivery of certain products. The remaining products we have ordered came fast and well packaged. Overall great experience.
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Aug 29, 2024
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I ordered goods that were in stock and those were supplied quickly and orderly (with all the bits of information to make the process transparent). No complaints whatsoever.
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Aug 9, 2024
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From the order to the delivery it was fast and nice. Haven't opened the boxes yet, but everything is looking nice
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Aug 20, 2024
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Great service. Goods arrived quickly and we'll packed.