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bike-discount.de/en
Reviews:

16,144 reviews in the last 12 months57,939 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Feb 28, 2024
 Verified review
Very slow…
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Answer by bike-discount.de/en
Feb 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 27, 2024
 Verified review
Never came
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 13, 2024
 Verified review

..

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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 19, 2024
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Answer by bike-discount.de/en
Aug 19, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
May 20, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 20, 2024
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your review and your order! We are really sorry that we were apparently unable to fully satisfy you. Would you like to tell us how we can help you? You can contact us at any time using our contact form.
May 16, 2024
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
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Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 11, 2024
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
May 9, 2024
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 8, 2024
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
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Answer by bike-discount.de/en
May 7, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 4, 2024
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 2, 2024
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: this order was apparently cancelled at your own request. The order, which was placed by you the next day, has already arrived in your country of delivery and will be sent to you shortly. I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
May 2, 2024
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: the order from the previous day was apparently canceled at your own request. This order, which you placed the next day, has already arrived in your country of delivery and will be delivered to you shortly by our logistics partner. DHL Freight will contact you to arrange a delivery date. Unfortunately, I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
Apr 30, 2024
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Apr 30, 2024
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.