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Apr 14, 2024
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Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
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Jul 30, 2024
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Until now I still haven't received my order. Why? 3 days have passed with the status "Being processed"! This is my first time to order from you and I am so disappointed on how you handle this!!!
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Aug 4, 2024
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Bad experience this time.
I ordered 3 pairs of shoes in uk sizes 8 and 8.5, received US sizes 8 and 8.5 which I now have to pay to return.
I am 100% confident that I selected the correct size of shoe and so believe there may be an issue with the ordering system.
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Aug 6, 2024
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your contact form - I have emailed you on two separate occasions last week and this evening regarding order 35235660 and have had no reply...not a happy customer post-purchase experience
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Jul 23, 2024
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All perfect,until
All perfect, untill it is not, recived damaget article and have big problems with after sales team.
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Aug 1, 2024
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Jul 23, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Jun 27, 2024
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Thank you BF!
As always - right on time, punctual, professional and more importantly high quality products where description fits the product itself. No BS from BF, only the best.
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Jul 4, 2024
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Fabulous Boots & Speedy Delivery
The boots are absolutely fabulous and just what I will need for this winter's nordic trip. Shipping was quick and shoes were nicely packaged. I'll be back for more!
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Jul 14, 2024
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I like that you have good offers, but it takes too long to ship . My last order is sill not shipped. The summer will be gone by the time my order comes.
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Jul 19, 2024
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Robens hunt tent stove
I was order tent stove for my new tent. I’m very satisfying by delivery serviss. Was very fast and good communication. Everything it perfect!
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Jul 6, 2024
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The delivery was missed and the code to pick up the package was not sent so it was necessary to show ID in the pick up point
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Jul 6, 2024
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Fast delivery and well packaged. Good communication if I had an issue it could have been resolved easily. Thanks all.