Bergfreunde.eu

Reviews:

I've made multiple orders with Bergfreunde and am generally satisfied. However my last order was (and currently is being) a disaster. Placed an order on the 19th of August, expected delivery time 8-10 working days. Almost two weeks later, no status update (order still 'Received'). I contact Bergfreunde and get an auto-reply stating that delivery times could be stretched for a couple of working days. All good, so I wait. A week later, no update whatsoever. Order status the same, no contact from Bergfreunde, nothing. I send a new message, get exactly the same auto-reply. I reply to that message, nothing. Today I send a new (third) message and finally get a human response back! Order was lost, they were going to refund me. Bummer. But when I see the refund amount I understand that Bergfreunde's expert is referring to the wrong order (from over a year ago). Still waiting to hear back from them..

I am refering to Order number: 37695660 placed on 21.08.2024 on your web site. Until today I have not seen any change from status "received". One would expect that you dispatch your orders promptly and without delays. I am surprised and disapointed that you are so slow in dispatching the sold products. If there is any kind of problem or objective cause for the delay, you should inform the customer about it so that we are not in doubt what is hapening with our orders. Thank you, Matjaž

Greetings! I was filled with sadness when I learned that such a large company as yours does not know or does not want to fulfill my order placed and paid for online! I note that the products I wanted to buy were available and were added to the cart without any problems! We wish you more satisfied customers ! Sincerely !

The product arrived very fast and well packed. The problem is that I ordered a different one... The client invests time in selecting and paying and waiting and after all of this gets something different. Disappointed...

placed and paid order on Monday, after 5days the order status is still "recieved", not moving at all, not processed, nor dispatched...haven't got any update :(

Your website is short of information and finding my shoe size was complicated. Why are all the sizes in US sizes?

Your website could give more details about the products you sell. Also the sizing section is hard to understand.

Slow order processing. 4 days after payment and still "being processed". Disappointed.

Goods never received

Good info about the product I purchased- made making the choice easier for me. Above average purchase proccess. Could be a bit more user friendly purchase-form- asks the same data too many times over and then successfully completes the purpose as intended. Like reduce the middlesteps by 1 middlestep and it's more optimized. Otherwise good attitude for customer care and customer welfare. Good shopping experience so far. I recommend bergfreunde, because they keep quality and customer satisfaction in high regard. Just 1 middlestep in te purcase your item form doublechecks the data twice..., then lets you pay for the item and tells you if payments successful and order verified. No unwanted clitches, relatively fast response to button-clicks, could be faster to reach to the payment, when I am sure I picked the right product for me. Only bad if a customer mis-chooses the product because it makes ordering and paying a bit faster. Otherwise responsive web environment, good customer satisfaction policies, quite accurate data about the products(running shoes). Only lacking the running shoes size comparison, needed to google to make sure, I picked the right size, because I doubted in my memory, but my memory was correct this time. Would have wanted to get the size comparison table from bergreunde, instead of googling for it. adding the size comparison data: US; UK Europe, Japan size type of thing makes choosing the product size more convient. Less risk for picking the wrong size nr for your running shoes. Thankfully salomon's (what bergfreunde sells) stuff is true to the standard size nr most of the times- makes it easier for customers, but the table would help to avoid doubleguessing and mispurchase on other producers who'se size determination is a bit iffier in comparison to salomon's.

I have been a customer for a while already, so I think I can give an opinion. A positive one indeed, and left behind the quality of the items sold, which everyone can certainly recognize by themselves, I want to particularly highlight the quality of the customer service. The only reason why I don't give five star is that one cannot exchange items, they must be shipped back and follow the return circuit. Meanwhile a new one can be purchased. But all returns, in spite of the reason, aren't free. Except for that, I strongly recommend!

It was my first time ordering and I was scared it was a scam as the money came out of my PayPal but didn’t confirm. I rang customer service and got through straight away to Adam , a lovely Irish lad and he was brilliant . He confirmed it was a just a small error and the money was refunded automatically and in my account within 30 mins. I placed the order again and it went through . Will update when I receive the jacket but happy so far

Did many orders to Cyprus and Malta as well as returns. Always smooth delivery, the clothes and shoes of a hight quality, depending on the brand as well. Great deals on sales