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Bergfreunde.eu
Reviews:

2,217 reviews in the last 12 months30,068 total reviews  

4.82
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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Jul 25, 2024
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Aug 16, 2024
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Terrible customer service. Never reply, and their courier, DHL, lies. Waiting for an order, I contacted them four times, never to get an answer or help. Online purchases should be simple and easy. When trust is lost, there is no going back.
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Aug 16, 2024
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Order number : 37609972

Hi , I’m totally confused. Order number : 37609972 . I have ordered two jackets and two pairs of boots for my wife and the price was 250 € but in a check out it was not 250 but about 300€ . Shame on you !!! Totally scam . I have paid those 300 € but I am thinking that it will be last order from this seller. They’re cheating with prices , avoid !
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Jul 30, 2024
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Until now I still haven't received my order. Why? 3 days have passed with the status "Being processed"! This is my first time to order from you and I am so disappointed on how you handle this!!!
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Aug 4, 2024
 Verified review

Bad experience this time.

I ordered 3 pairs of shoes in uk sizes 8 and 8.5, received US sizes 8 and 8.5 which I now have to pay to return. I am 100% confident that I selected the correct size of shoe and so believe there may be an issue with the ordering system.
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Aug 6, 2024
 Verified review
your contact form - I have emailed you on two separate occasions last week and this evening regarding order 35235660 and have had no reply...not a happy customer post-purchase experience
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