Bergfreunde.euReviews:
2,164 reviews in the last 12 months30,219 total reviews
Excellent
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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
Jan 16, 2024
Verified review
I liked the idea that it wasn’t necessary to sign up to your on line shop to use your site. If you sell an item at a good price then I want to buy it, I don’t want to be tied to any shop.
Before I can wax lyrically about your site let me see how my first delivery transpires.
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Jan 18, 2024
Verified review
The quality is superb. However, my only problem is the size. I am usually Euro 36 and I ordered euro 36.5 and when I tried it, the fit is just right, no space for thick socks. So I suggest if you want to buy this product, choose a size bigger or 1 1/2 than usual.
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Apr 22, 2024
Verified review
First class goods and excellent service
The gear on the website is always good quality. Delivery is very quick and on the rare occasions that I have had to return something is so quick and easy. Bergreunde is my goto we site for Wintersports wear and gear. I always recommend it to friends
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Apr 22, 2024
Verified review
Great gear selection, fast shipping
Great selection of gear from various brands; I found what I could not find in my home market. The shipping was fast. Overal, it was a pleasure experience to buy climbing gear from this e-shop; will surely come back in future (for rope, most likely).
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Jun 8, 2024
Verified review
I am a regular customer of BERG FREUNDE and have been for many years.
Everything you want from an online service is provided by them.
They are fast, efficient good value and reliable.
I always feel confident when ordering from BERG FREUNDE.
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Jan 11, 2024
Verified review
First time to order, beautiful experience
It was my first time to order from Bergfreunde and it was a beautiful experience. I really love packaging, communication and information inside the box. I wish I informed about delivery more but it is way more above from German standards.
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Feb 21, 2024
Verified review
Best care for goods and customer service, but over expensive
Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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Jan 24, 2024
Verified review
Could not fault your service and price the last time I purchased an item from you…….that’s why I am here again!
Unfortunately I wasn’t so impressed with the delivery /post service, but that’s not something to hold against your company.
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Feb 16, 2024
Verified review
what I am appreciating the most is consistency
Being a happy customer for several years by now, what I am appreciating the most is consistency.
Everything arrived as ordered, within a defined time frame, with excellent packaging and service. One of my most trusted web stores.
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Oct 30, 2023
Verified review
I’ve made several orders and received the items as ordered no issues.
One order was for some waterproof shoes. These turned out to be defective, not Bergfreunde’s issue, yet they resolved the problem perfectly.
Great company.
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CM
Christine M.
BELFAST
Dec 29, 2023
Verified review
crap website but good products and prices. took a long time for order to get to Ireland from Germany but happy with what I ordered. Just had to return one item at relatively great cost of €10 cos would never fit in any size.
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Jan 8, 2024
Verified review
Top delivery performance!
I've ordered the goods in between Christmas holidays and recevied them before New Year. The proactivity they take on with orders and delivery has always been fenomenal but now I am even more convinced. They are the best.
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May 14, 2024
Verified review
Delivery time could/should be better. It took a whole week to prepare package for delivery. Courier was fast, but packaging was slow.
Goods just like described.
I must say that “find your size” feature works perfect!!!
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Dec 19, 2023
Verified review
Amazing customer service!
I ordered a wrong size of shoes and my issue was resolved the same day. Place another order and I’m already a happy owner of new pair of shoes.
Highly recommend the store and their staff!
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May 31, 2024
Verified review
Five star service
There is a great selection of products in one place, easy to compare, frequent offers and sales, and five-star aftersale service. I'm more than happy to recommend Berg Freunde Shop and I'll be back for more
D.N.
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Apr 8, 2024
Verified review
I've always had nothing but great experiences with bergfreunde, always good sales on, everything I've ordered has arrived withing good time to Ireland and has never been damaged or missing anything from my order
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Nov 2, 2023
Verified review
Top Shop!
Great offer, incredible selection of well-known and quality brands at affordable prices and top special offers and sales... Top customer service, fast delivery and easy return of inadequate products... Top shop!
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VT
Vasilis T.
Griechenland
Jun 5, 2024
Verified review
there is always room for better but stay as you are
there is always room for better but I do not have anything to suggest, so obviously I am very satisfied. Easy handling of orders and payments and so far every Product was as desccribed and very fast shipping.
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Nov 19, 2023
Verified review
What I like is the fact that I can contact you by phone as well as email. I, like some people, prefer to be able to speak to a person if there is a difficulty, or a query about the product that I am buying
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Feb 13, 2024
Verified review
It was very easy to compare products so that I could make a final selection. The ability to filter down on a particular product and then compare the results made shopping at Bergfreunde a breeze
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