Bergfreunde.eu

Reviews:

Your website could give more details about the products you sell. Also the sizing section is hard to understand.

Slow order processing. 4 days after payment and still "being processed". Disappointed.

Goods never received

Good info about the product I purchased- made making the choice easier for me. Above average purchase proccess. Could be a bit more user friendly purchase-form- asks the same data too many times over and then successfully completes the purpose as intended. Like reduce the middlesteps by 1 middlestep and it's more optimized. Otherwise good attitude for customer care and customer welfare. Good shopping experience so far. I recommend bergfreunde, because they keep quality and customer satisfaction in high regard. Just 1 middlestep in te purcase your item form doublechecks the data twice..., then lets you pay for the item and tells you if payments successful and order verified. No unwanted clitches, relatively fast response to button-clicks, could be faster to reach to the payment, when I am sure I picked the right product for me. Only bad if a customer mis-chooses the product because it makes ordering and paying a bit faster. Otherwise responsive web environment, good customer satisfaction policies, quite accurate data about the products(running shoes). Only lacking the running shoes size comparison, needed to google to make sure, I picked the right size, because I doubted in my memory, but my memory was correct this time. Would have wanted to get the size comparison table from bergreunde, instead of googling for it. adding the size comparison data: US; UK Europe, Japan size type of thing makes choosing the product size more convient. Less risk for picking the wrong size nr for your running shoes. Thankfully salomon's (what bergfreunde sells) stuff is true to the standard size nr most of the times- makes it easier for customers, but the table would help to avoid doubleguessing and mispurchase on other producers who'se size determination is a bit iffier in comparison to salomon's.

I have been a customer for a while already, so I think I can give an opinion. A positive one indeed, and left behind the quality of the items sold, which everyone can certainly recognize by themselves, I want to particularly highlight the quality of the customer service. The only reason why I don't give five star is that one cannot exchange items, they must be shipped back and follow the return circuit. Meanwhile a new one can be purchased. But all returns, in spite of the reason, aren't free. Except for that, I strongly recommend!

It was my first time ordering and I was scared it was a scam as the money came out of my PayPal but didn’t confirm. I rang customer service and got through straight away to Adam , a lovely Irish lad and he was brilliant . He confirmed it was a just a small error and the money was refunded automatically and in my account within 30 mins. I placed the order again and it went through . Will update when I receive the jacket but happy so far

Did many orders to Cyprus and Malta as well as returns. Always smooth delivery, the clothes and shoes of a hight quality, depending on the brand as well. Great deals on sales

The products generally are well described and that helps me to decide. The cost for delivery is high enough. Perhaps you can make a better deal for the registered customers.

The walking sticks were on the website as Eu24, but it came up as Eu 29 at checkout. Also, it said Eu 5 discount if become a member. This did not happen.

Accurate sizing guide, straightforward ordering process and prompt delivery in excellent condition. I will return to purchase again. Thanks, C.

First of all, great customer service that responded immediately to my questions and made my purchase possible. Very nice and user friendly site!

Everything was just perfect, I could navigate well on the English language site, order was quickly processed, delivery just on time, Thank you!

I ordered from Bergfreunde on several occasions and I had only good experience with them. Low prices and fast delivery - what else to wish?

Great user experience, easy to navigate, filtering working great. Let me use it a couple of times before being able to critisize anything.

Best stuff for an excellent price. Immediate contact and free insurance of package. Fast delivery. Simply - excellent!

Very easy to navigate and order through website. Very personable staff and ordering process.

Great seller! Items are good quality, dispatched always on time. Recomended!

Have bought gear from Bergfreunde multiple times. Always first class service!

Products meet expectations, delivery times are reasonable as are the prices.