Bergfreunde.euReviews:
2,164 reviews in the last 12 months30,219 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
Apr 8, 2024
Verified review
I've always had nothing but great experiences with bergfreunde, always good sales on, everything I've ordered has arrived withing good time to Ireland and has never been damaged or missing anything from my order
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Nov 2, 2023
Verified review
Top Shop!
Great offer, incredible selection of well-known and quality brands at affordable prices and top special offers and sales... Top customer service, fast delivery and easy return of inadequate products... Top shop!
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VT
Vasilis T.
Griechenland
Jun 5, 2024
Verified review
there is always room for better but stay as you are
there is always room for better but I do not have anything to suggest, so obviously I am very satisfied. Easy handling of orders and payments and so far every Product was as desccribed and very fast shipping.
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Nov 19, 2023
Verified review
What I like is the fact that I can contact you by phone as well as email. I, like some people, prefer to be able to speak to a person if there is a difficulty, or a query about the product that I am buying
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Feb 13, 2024
Verified review
It was very easy to compare products so that I could make a final selection. The ability to filter down on a particular product and then compare the results made shopping at Bergfreunde a breeze
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Nov 6, 2023
Verified review
I found your site very user-friendly, I specified what I required and lo and behold
there it was!
For this old man your site was easy to use and very quick.
Many thanks
Is mise
Tadhg Cleary MPSI
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Oct 24, 2023
Verified review
My order has arrived on time. I ordered the goods from Germany to Slovakia and I must say that the delivery took a short time, I did not expect it. And my shoes are totally awesome, love them.
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Dec 20, 2023
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Great seamless experience!
Everything went smoothly from finding the item, through payment and shipment, till final receiving the package. Truly, Bergfreunde is a friend of customers who are friends of the mountains!
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Apr 2, 2024
Verified review
+ Free delivery from 100 euros;
- It is not known exactly when the delivery will take place;
+ Well organized return of goods;
- It takes a long time to get a refund for returned goods
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Feb 20, 2024
Verified review
Slick Process
The process is slick, quick and transparent - a good end user experience. The delivery experience is similar in as much as it's also quick and reliable and the goods are as described.
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Nov 3, 2023
Verified review
A great dispatch to my doorstep
I was pleasantly suprised by the promptness of the dispatch of my order. Also that the big package which I would otherwise be unable to carry on my own physically, came to my doorstep.
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Jan 29, 2024
Verified review
Easy to navigate, find what you want; simple ordering. I had to return a pair of shoes (too small) and ordered a bigger size and everything went so smoothly. Packaging very good.
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May 6, 2024
Verified review
Great webshop, quality product, but unfortunately the size turned out to be not good. I will return the shoes, I have already ordered another one. Hope it will fit perfectly.
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Jan 13, 2024
Verified review
Minden a lehető legjobb. Szuper a vásárolt termék minősége, szuper áruház kommunikációja, gyors a kiszállítás. Megbízható korrekt cég. Részemről csak ajánlani tudom Őket.
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Feb 10, 2024
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Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
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Nov 25, 2023
Verified review
layout of wed site is great. I got exactly what I was looking for innthe search box, very effecient.
Looking forward to our purchases, good value too.
Thank you
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Mar 23, 2024
Verified review
Excellent after sale service. Bought mountain shoes that were 1 size too big. They did not fit and I return them. As promised, they paid me back within 10 days.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Nov 14, 2023
Verified review
The whole process was impeccable. Prices were great, products well packaged and arrived on time - no complains at all. I am monitoring for more sales offers.
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Dec 8, 2023
Verified review
Before buying an article I gave got really fast answer on my question about detail of an article. Then it was not difficult to decide to buy it, really great!
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MN
Matej N.
Kranj
May 6, 2024
Verified review
Excellent merchandise & service, the best online store for this kind of products, reasonable prices, swift delivery, simple returns, what's not to like? :)
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