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Bergfreunde.eu
Reviews:

2,164 reviews in the last 12 months30,219 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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Jun 29, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jul 11, 2024
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Awful in every way, avoid.

Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Jun 24, 2024
 Verified review
You use too many 'inclusive' photos of your 'team members'.
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Answer by Bergfreunde.eu
Jun 27, 2024
" Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde "
Jun 28, 2024
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Returns are slow to be repaid.

Returns are very slow to be repaid.
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Jul 14, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jul 5, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu