shop.mohd.it/en/

Reviews:

Customer service was attentive, Marilena answering promptly and gently to all my email helped me send back to the warehouse and re-ship a new item to replace the one that had gotten damaged during transportation. New item arrived in pristine conditions and proper packaging and was installed without any issue. Very satisfied!

I have bought quite a few items and furniture at MOHD in recent years. Very happy with them. Good prices, fast delivery with good packaging. My latest order had an item which was damaged. Response the same day by their customer service (Marilena). A quick and very decent solution. Highly recommend company.

Marilena was very helpful and patient with all issues I addressed to her with. She responded to all my e-mails and questions in no time!! Highly recommended customer care and service – certainly hard to find these days! THANK YOU!!

Assistenza post-vendita eccezionale,in particolar modo la signora Tania,si è messa subito a disposizione contattando l'azienda fornitrice.Con pazienza e cortesia ha risolto il problema tenendomi costantemente informata. Grazie.

L’assistenza clienti molto preparata, disponibile ed efficiente. Marilena mi ha seguito e supportato con grande attenzione.

Very professional and customer friendly service in every aspect and especially from Aleandra - thank you!

Estrema cortesia e disponibilità verso il cliente

Tania was great. However… The item arrived damaged. You replaced it, asking me to return the faulty item - faulty because it was not packaged properly. Such a shame. The lack of attention to detail meant I was without a table for 6 months - I gave my previous one away when I ordered. A UK company would have apologised - which Tania did - many times - but they would also have issued a partial refund to compensate for the inconvenience caused. Just a thought. G

I bought the Eva Solo kettle, and after less than seven weeks of use, the lid melted. It melted completely into a pool of black plastic in the bottom of the kettle. If the lid of a kettle can so easily melt, it is not fit for purpose and it is not permitted under Australian Consumer Law to sell such an item. As you are selling into Australia, the law requires you to replace or refund the value of the kettle. I informed Eva Solo and they directed me to contact Mohd, who provides a 24 month warranty on the product. They said they would be able to follow up with their agent in Italy after I had approached MOHD. MOHD refused to honour their warranty, claiming that it doesn't cover accidental damage! I used the kettle only in the normal way, and provided photos. I certainly did not contribute to the problem. After more emails, on 16 May 2015 Sofia at MOHD said she would check again with the company and get back to me in a few days. On 29 May 2015 I asked Eva Solo whether they were able to offer any further assistance. I have not heard from either of them since. This is deceptive and fraudulent behaviour. I have a warranty on the product and it should have been honoured.

I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind. It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)

Great service, prompt response to queries. Gave good advice and nice to be able to deal with a company that can be reached and that responds.

Consegna arrivata puntuale, un articolo avevo però un difetto e Marilena dell’assistenza clienti ha risolto velocemente

We had some issues with a lamp we ordered. Silvia was really friendly, and always willing to look for a solution.

Ottimo servizio nel post-vendita da parte di Marilena. Davvero superlativo.

Items on the site are quality, original, and often sold at affordable prices. The shipping service is reliable and fully traceable. I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.

Je viens de réceptionner mon canapé Modhern, il est magnifique. Merci à l'équipe de Modh surtout Aleandra, qui a assuré tout le suivi de ma commande, les échanges par mails ont été très appréciés. Elle m'a aidé à finaliser ma commande et ma rassuré pendant les semaines d'attente. Je recommande totalement.

Mohd è sempre una garanzia: vasta scelta di prodotti, promo competitive, spedizioni accurate e veloci, ma soprattutto un servizio clienti preparato, presente e attento. Un ringraziamento particolare va a Tania, sempre disponibile e gentile. Consiglio a tutti!

The support was very effective and Tania from customer service was very kind. The only negative aspect was that it took almost 1 month to get a solution to the issue. However in the end every thing was solved and I am fully satisfied.

I live in the United States and have purchased from MOHD many times. This last time there was a problem and I can't thank Silviana with MOHD enough for her great customer service getting this handled.