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Reviews:

We purchased a Copenhagen 101 lamp (Danish manufacturing company) in December 2023, which unfortunately arrived with a damaged piece (one of the glass spheres was broken), we reported it and we were assured that the replacement piece would be sent, which we received after 2 months. However, the piece was not the right one for our lamp. After a series of communications with customer service (and another sphere received as a replacement, always incorrect) we understood that the components of our lamp, which was new, were no longer produced by the Danish parent company. Mohd took care of taking back the damaged item at its own expense and sending us a new complete one. All this unfortunately after a year of emails and phone calls. Our 4 stars therefore go to customer service and in particular to Silvia who immediately proved to be present and willing to resolve our problems.

The support was very effective and Tania from customer service was very kind. The only negative aspect was that it took almost 1 month to get a solution to the issue. However in the end every thing was solved and I am fully satisfied.

I made an order in MOHD in November 2023. The webpage showed that it was expected to be shipped in 3 to 4 weeks. However, I did not receive the work until April 2024. During the process, I kept urging and asking about the progress, but I was never able to get the estimated delivery date. It was not until February that I finally received a notification from DHL that the goods would be shipped, but the goods were withdrawn because the base was damaged. After constant urging, I would like to thank Susanna for her patience and replying to my emails in time every time, although she could not keep track of the shipment progress. In early April, I finally received a shipment notification from DHL, but after receiving the goods, the base was damaged again. At this time, Tania from the Mohd after-sales department took over the processing, and I finally received the replacement base in late May. The whole process went back and forth with more than 100 emails to track the progress, and I almost thought I had encountered an online scam. Thanks to the two MOHD staff members, Susanna and Tania, if it were not for their good service, I would only give MOHD one star due to severe delays in delivery and no firm delivery date can be given.

L'esperienza è stata molto positiva. Anche se un prodotto è arrivato rotto, non ho avuto problemi con il supporto. La spedizione è stata veloce e quando ho fatto il reclamo l'assistente di spororte è stato molto gentile e mi ha spedito velocemente il nuovo prodotto. Ciò che potrebbero fare meglio è preparare i prodotti in modo che non si rompano.

Ho ordinato una lampada di design qualche settimana fa: il prodotto è arrivato con qualche problema in una delle sue componenti. Sono stata ben supportata dall'assistenza che in tempi ragionevoli ha provveduto a farmi avere il pezzo da sostituire. Ringrazio per l'aiuto ricevuto!

Purchase and deliveries were fast and smooth. There was a frustration in the customer service afterwards, but we understood that it was due to a misunderstanding on both parts. Overall I’ll be happy to use MOHD again.

Vorrei in futuro una più tempestiva risposta alle esigenze del cliente: nel caso specifico ho dovuto in effetti aspettare molto tempo prima di ricevere una risposta che quantomeno desse una soluzione al problema.

Despite a small issues on the first delivery, the items has been promptly exchanged free of shipping charge, many thanks to Marilena for her great help, proactivity and remarkable fast support and kindness !

excelent products and good customer service when needed!

Customer servire always kind and helpful

Fast and efficient customer support