bike-discount.de/en

Reviews:

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.

Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.

Dear customer, thank you for your order and the review. Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding. We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you. I have checked your details: our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand. We therefore kindly ask for your understanding.

Thank you for your order and your review. We are sorry that your address was apparently transferred incompletely by the payment provider. Unfortunately, it is not always possible for us to make a change of address, especially if the order is already in logistics. We kindly ask for your understanding.

Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your order and for your review. We are pleased that you can benefit from our attractive prices. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before purchasing and take them into account when making your decision. We kindly ask for your understanding for our policy.

Thank you for your order and your review. We are really sorry that there was apparently some inconvenience with the delivery of your shipment. Even though we have no direct influence on the delivery by our logistics partner, we would like to pass on your criticism. According to the tracking, the transport company did not find you at home and therefore left the shipment at a pick-up store. You are welcome to provide us with further details about the delivery so that we can pass them on to the logistics partner. We hope you enjoy the items you have ordered.

Dear customer, thank you very much for your feedback. Unfortunately, the parcel took longer to reach you for some inexplicable reason, for which we apologize. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much.

Thank you for your order and your review, we are sorry to hear of your inconvenience. As you were able to clarify with our customer service today, the amount in the photo you attached as a reference refers to a different order. The order you are reviewing here has been canceled, and you have not been charged. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your request. We have refunded the item without you having to return it. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.

Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser. In any case, the prices displayed in the checkout are correct.

Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.