bike-discount.de/enReviews:
16,627 reviews in the last 12 months59,818 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Dec 9, 2023
Verified review
DHL Delivery Mistake
I ve got the order in a short time and without any trouble. But DHL did not arrange any delivery date and just put it in front of my apartment without inform me. They got no confirmation from my side. This sth you should check with them and improve your online shopping.
Thanks
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
MR
Martin R.
Sofia
Jun 10, 2024
Verified review
II ordered MTB jersey that was described in their site as with integrated elbow protection pads. This was the reason I bought this jersey and as it arrived, there were no such pads in this model. Faulty description in their site that led to an unwanted purchase from my side.
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. The goods have now been delivered. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 12, 2024
Verified review
They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.
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Answer by bike-discount.de/en
Mar 12, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 9, 2024
Verified review
Too high shipping cost
Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to shipping costs and different parcels. We ask for your understanding!
Mar 27, 2024
Verified review
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience.
I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.
Jan 22, 2024
Verified review
Leider mittlerweile zu lange Lieferzeiten mit fehlenden Komponenten...
Nachlieferung dauerte dann ebenfalls fast ne Woche und das Projekt konnte nicht zum eigentlichen Zeitpunkt vollendet werden.
Konkurrenz aus Dresden mittlerweile schneller und besser....schade!
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Answer by bike-discount.de/en
Jan 23, 2024
Sehr geehrter Kunde, danke für Ihr Feedback. Ich habe Ihren Fall überprüft. Die letzten Bestellungen sind alle schnell gepackt und sind Ihnen zeitgerecht zugestellt worden. Es tut uns leid, dass Sie offenbar nicht vollständig zufrieden sind. Können wir noch etwas für Sie tun? Kontaktieren Sie uns gerne per E-Mail oder über unser Kontaktformular. Vielen Dank.
Mar 3, 2024
Verified review
Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment.
Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your comment. I have checked your case. You have canceled the order at your own request. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Jun 24, 2024
Verified review
Awful delivery experience (order n. 30052405219) - the delivery system did not deliver my ordered package.
I was not contacted at any given moment, neither was I informed of the package delivery status whatsoever.
I ask for a full refund of the order payment.
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Answer by bike-discount.de/en
Jun 25, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount will be refunded to you shortly. Is there anything else we can do for you? Please feel free to contact us again at any time.
May 26, 2024
Verified review
Out of stock item - lagging information
The critical spare part, that I was especially after, and the reason for picking the shop, was out of stock, and this was informed only after the order was processed and dispatched. Maybe an occasional mishap, but not good anyhow. Otherwise spotless as usual.
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Answer by bike-discount.de/en
May 28, 2024
Thank you for your order and your review. We are very sorry for this mistake. We offer our satisfied customers reliable deliverability of the products on display and excellent prices. In very rare individual cases, an inventory error can also occur with us. We assure you that this is in no way intentional and apologize once more for this mistake.
Feb 4, 2024
Verified review
invoice
I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response
I received an invoice without a tax identification number, I asked for a change twice without success.
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you were apparently not completely satisfied. We will contact you again to ensure that you get the right solution. Thank you for your understanding.
Jun 20, 2024
Verified review
Good bike, good prices and service, but bad assembly
Very nice bike , but a lot of rattling sounds, also after 20km the complete crank with pedal fell off. "Bike-discount" agree to pay for checking in the local bike store. But the some sounds are still exists and nobody understand from what places they are.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
MB
marcel B.
Egmond
Apr 3, 2024
Verified review
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do for you. Thank you for your patience and understanding.
Jan 6, 2024
Verified review
Incomplete shipping label
The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.
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Answer by bike-discount.de/en
Jan 8, 2024
We sincerely apologise for this inconvenience. The parcel was nevertheless delivered on 2.1.24. Unfortunately a little late. We will of course investigate how this address discrepancy came about.
Mar 11, 2024
Verified review
Ok, with room for improvement.
Everything great, but the shop only offers free returns to very few EU countries, excluding other EU countries. So, for an order of more than 500 euros, where I had to return one single item, I had to pay 30euros.
The purchases were of good quality.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Dec 4, 2023
Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
Dec 4, 2023
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
Nov 20, 2023
Verified review
No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.
May 6, 2024
Verified review
Intolerable response time for damage good replacement
I receiver damaged rear wheel 11.3. End cap of free wheel was missing. I was promised to send me replacement asap. It has now taken more than 8 weeks! Nothing has happened. Only several short answer after each inquiry. It is intolerable long time.
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the delay and will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 5, 2024
Verified review
For the price that is paid for delivery it takes too much time and the deliver companhia doesnt deliber at the address but send it for pickup. Só i have two cost: the one for the deliber and another to go to the pickup point... Doesnt make sense
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
May 7, 2024
Verified review
No discounts and long delivery times.
Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.