bike-discount.de/enReviews:
16,627 reviews in the last 12 months59,818 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Nov 8, 2023
Verified review
Gift voucher business processes.
My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!
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Answer by bike-discount.de/en
Nov 9, 2023
Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.
DS
Defauw S.
Aarschot
Nov 5, 2023
Verified review
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
Feb 10, 2024
Verified review
I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 4, 2024
Verified review
Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your review! Is there anything else we can do to help you? You are very welcome to contact us at any time using our contact form.
Feb 21, 2024
Verified review
I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.
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Answer by bike-discount.de/en
Feb 22, 2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.
May 26, 2024
Verified review
Ordered a pair of dt swiss wheels. Received 4 days after normal shipping length. The package was damaged and the wheels hubs caps were damaged. They proposed me to send back the wheels by myself or give me a 15€ voucher to compensate. Did not want to faf any more with this website and fixed the wheels by myself for 30€. In the end I payed almost the same price as in other closer online shops. Will not order again.
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your details and am amazed. We have offered you the choice of keeping the item or returning it to us for a refund. Initially you chose to have the front wheel replaced, we informed you that this was easily possible and explained how to obtain return documentation and a label. You then decided that you would like to keep the item after all and have the end cap replaced locally. We offered you a voucher. Unfortunately, we have not heard back from you since then. Please get back to us with an answer so that we can help you conclusively, thank you.
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
May 21, 2024
Verified review
Stock problem and slow refunding
With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting.
Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us.
I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method.
If you still need help, we will be happy to assist you at any time.
Jan 4, 2024
Verified review
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
Jan 31, 2024
Verified review
Never again!
Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Nov 14, 2023
Verified review
I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
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Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
UA
ulrikke a.
Dänemark
Mar 28, 2024
Verified review
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon. We hope you enjoy your new bike.
Jan 31, 2024
Verified review
Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 9, 2024
Verified review
Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.
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Answer by bike-discount.de/en
Jan 9, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Croatia for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Nov 25, 2023
Verified review
Add possibility to international courier.
Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty.
It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
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Answer by bike-discount.de/en
Nov 27, 2023
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
May 29, 2024
Verified review
I have been a customer for over ten years. But the last experience shocked me. I ordered the bike on 2024.05.024 and I still haven't received it. I only hear excuses that it is already being sent, but the picture is that the package is just going through the same terminals around. If I had known this would happen I would not have bought from them. For the moment, neither bike nor money...
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Answer by bike-discount.de/en
May 29, 2024
Dear customer,
Thank you very much for your order and your review. We are delighted that you have enjoyed shopping with us for so long and would like to thank you very much. We are all the more sorry that the transportation to your country of delivery apparently took a little longer. I was able to see that the notification of a delivery date with DHL freight took place today. The bike should therefore be delivered to you soon. We hope you enjoy your new bike and will of course be happy to help you at any time if you still need our assistance. Thank you for your patience and understanding.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jan 30, 2024
Verified review
I buy lots of products from BD and I enjoy doing it. I wasn't happy with my last deal. I got a set of wheels and I realised the same set is wheels was being offered in a different link on the same website for 20 euros cheaper. I asked them about it and the only return I got was it was indeed the same product but they didn't bother that I paid 20 more for it. It was bad for me.
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Answer by bike-discount.de/en
Jan 30, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jun 5, 2024
Verified review
OK until you have a problem with your order - service non existent
Good points were price and delivery. But an item was missing from my order - a quick release from a wheelset. I raised two requests for help on the website which have been totally ignored. I also called and spoke to customer service and although they were helpful on the phone no action resulted from their fine words.
So if you buy from them just hope that nothing goes wrong.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have arranged for a new delivery of the missing item by letter post. Thank you for your understanding.