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bike-discount.de/en
Reviews:

16,153 reviews in the last 12 months57,991 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Feb 10, 2024
 Verified review
Ordered my ebike 22 days ago. No bike yet
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 5, 2024
 Verified review
Waited almost 3 weeks, still no delivery
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Dec 4, 2023
 Verified review
delivery option for international order
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your review. We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
May 4, 2024
 Verified review

No communication from the shop

No delivery estimate, no communication.
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Answer by bike-discount.de/en
May 4, 2024
Dear customer, thank you very much for your order and your review. We are sorry that we were apparently unable to fully satisfy you. I have checked your details and unfortunately could not find any communication from your side in our system. We would like to help you: can you please contact us via our contact form or by e-mail? Thank you very much.
Apr 5, 2024
 Verified review
I am getting 3 times missing products
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Answer by bike-discount.de/en
Apr 6, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
LF
Ludo F.
Boortmeerbeek
Dec 9, 2023
 Verified review
bring back the service point prices...
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you regarding the current process in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 22, 2024
 Verified review
Free return costs, express delivery.
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Answer by bike-discount.de/en
Apr 22, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 28, 2024
 Verified review
A lot of your equipment is sold out.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item. Thank you for your understanding.
Jan 17, 2024
 Verified review
The warranty process should be faster
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Answer by bike-discount.de/en
Jan 18, 2024
Thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have forwarded your feedback internally and arranged for you to be contacted again today. We are sure that we will find a good solution. Thank you for your patience and understanding.
May 8, 2024
 Verified review

Jouni

there is no free return from Finland
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 15, 2024
 Verified review
A downloadable invoice would be nice
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
May 21, 2024
 Verified review

Poor service DPD

Order two weeks ago. Still waiting.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
SE
Simone E.
MAASBREE
Apr 23, 2024
 Verified review
Still haven’t received my product.
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Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
Sep 26, 2023
 Verified review
Customer service has to improve ...
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.
Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
May 2, 2024
 Verified review
The retun of the parts is not ok
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, Thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Unfortunately, I cannot find any communication from you in our system. You may wish to contact us. We would be happy to help you, thank you very much.
Apr 9, 2024
 Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Oct 31, 2023
 Verified review
Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Apr 30, 2024
 Verified review
Unclear about long delivery time
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
Oct 16, 2023
 Verified review
Returns are non functional,sad
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer, thank you for your order and for your feedback. We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.