bike-discount.de/en

Reviews:

I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered. I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have long been done, I have spoken with Bike Discount on the phone, asking them nicely to either deliver a new package, or refund until this sorts out. I did not receive any answer. I was continuosly told to wait. I cannot use my bike. I contacted DHL, in order to report the situation my self, I was told it is not their business and that I had to cotact the contractor. I tried for a few hours to contact Cargus, the subcontractor, the line is always busy. I am currently on the phone with Bike DIscount, I called them for one hour, they are not answering. This is the first time it happens. Was I blacklisted? In conclusion: no parts, to answers, no refund. I even wrote Bike Discount an e-mail saying I really don t want to write such a review, but still no answer.

First attempt with delivery was not successful after 2 weeks waiting to be delivered. When I wrote to bike-discount.de Customer service dept. to inform them about the problem they said "there is probably a slight delay from courier but will be delivered." A few days later DPD put in system "address is not complete" (though I had received packages from this seller to this address before) and package will be returned to the seller. Then bike discount told me they will re-send it immediately with another courier when package is back with them. A few days later the seller send me a tracking code that it's been sent. 5 days later I check with tracking number and still no information for any movement of the package whatsoever! I wrote to Customer service again (already 4 emails, 2 cases opened and 2 phone calls!) and later that same day I receive a notification from DHL it will be delivered on Saturday which will be exactly 27 days since my purchase for package delivery within Germany (Berlin)! Definitely not the service I expected as I thought I was buying my bike wheels from a reputable online shop.

Improve to show accurate data about products you sell, after even mentioning the issue about wrongly data 3 years ago..we can still find( the same product wich i bought back then)issue! After 12 days of my payment of my purchase..i still didn't recieve anything..no update of what's happing or an aproximatly data/time of delivering. Aswel unless you've been one of the cheapest and fastest bike shop...became one of the more expensive and late and non communicative towards us the clients! After 2021 i didn't order anymore at bike-discount for those reasons, i bought in those years for around 1800 eur at other shops! No this is no good, after received my bike wich a bought 12 days ago i never again will buy anything again at bike discount ever! Bike discount isn't French or dutch its German, what happende with Gründlich? What happend at bike-discount in those years i was client it only became worse in general! Wake up call, iff you want me back to buy stuff at bike discount. BE THE DISCOUNT!

This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website). I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.

This is not my first order with this shop. In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered). I have instantly written to the shop and asked they send me the correct item I have ordered. The support response time was very reasonable. I have been given a label to send the wrong item back, but instead sending me the initially ordered (correct) item, BikeDiscount went more comfortable route for them - they have just refunded me the cost of the returned item and closed the case. In the end I had to order it somewhere else and pay the shipping cost twice. I think they could have resolved the issue they have caused better than this - especially when a customer requested that and the whole issue wasn't my fault. Be aware of this when placing a multi purchase with this shop.

It usually works fine, but when it doesn´t work the support and help has to work. Otherwise customers go somewhere else. In this case the package is doing ping-pong in Germany for the past week and a half and doesn´t seem to find it´s way to the right place. Since DHL doesn´t care about their packages (obviously) doing races between two german cities you have too. You are very slow to answer e-mails and that doesn´t inspire confidence in Bike Discount as a company. If you have to much backlog, either see what´s wrong with that or hire more people. Customers need information when it doesn´t go to plan, silence means you don´t care, it´s that simple. I´m now leaning on cancelling the order completley and request my money back, but will see, I´ll give you a few more days.

I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under falling rain walking back to my home. It was first time it happened. I sent DHL a complaint asking for explanation and they not even bother to answer me. Wrong, very wrong attitude and service, not direct responsibility of Bike-Discount but, being a DHL sized customer must claim a top service to regular customers like myself.

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.

Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.

Bike shipping was fast and it was well protected. However, bike assembly qualty was unacceptable: - steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible - bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag - cables are way too long - gears were not properly adjusted - inner tubes were twisted inside tires... This was definitely not ride-ready bike and the loose headset was just dangerous. Bike required some significant effort to fix all the issues.

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

Sometimes, true relationships are revealed in difficult times. Here too I have ordered many times without too many problems. Delays and mistakes happen. But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment. Deferent description on the website whit what I received. During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay. To "German" Costumer policy. There's nothing to be sorry about.

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.

My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!

Huge 35% additional cost to goods ordered in form of Customs charges which added to final total made it far cheaper to order in UK. It also took 5 weeks to arrive due to customs delays via their delivery company. This is not directly Bike Discounts fault but UK customers should be made aware of potential delivery delays due to customs and big additional expenses to their goods. I have contacted Bike Discount Support team to express this but as yet 6 days later, no response

I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

I ordered and paid for a product for 179.95€ I was sent another product for 44.95€, I guess my order was sent to someone else. Inside the original box of my order was a completely different product - Rain combo jersey men's Orbit Blue. I ordered the Assos Mille GTS Spring Fall C2 - Bib Shorts from which only the box came)) Now I need to exchange, which is my additional cost of money and time for return shipping and back to me.

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.