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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
Item was exactly as advertised and delivered very promptly
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Apr 16, 2024
Verified review
price/quality Ok
no possibility to use my language Catalan
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 29, 2024
Verified review
The packaging is always great. Free returns would be nice.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Unfortunately, we cannot offer free returns for every country at the moment but we are always working on imrpove our service.
Best regards, Bergfreunde.eu"
Feb 16, 2024
Verified review
very good experience
great products. great packaging. good prices. fast delivery