Topdrinks.dkReviews:
673 reviews in the last 12 months910 total reviews
Excellent
Most relevant positive review
Oct 15, 2023
Verified review
I was a little cincerned to buy from Topdrinks because of bad reviews in Denmark. But everything was fine. Good selection to choose from, very good prices.
5 days delivery.
A little confusion because I received 3 dutch mails from MySendle with three different ordrenummers, and then afterwards several statusmails, and finally two packages were delivered from GLS and PostNord. But everything is here now 👍
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Most relevant negative review
Dec 31, 2023
Verified review
The order is easy. Page easyJet to use.
U ALREADY TOOK MY MONEY.
BUT I HAVE NO RUM. AND I CANT TRACE IT.
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Reviews for Topdrinks.dk
Apr 4, 2024
Verified review
A Dutch company with a Danish backdrop, which, until problems arise, is also with English and not only Dutch - but the Danish is gone - and with a telephone system, where a customer with a problem ends up giving up.
I would "just" claim over a leaking Genever bottle!
So after a few emails, I have given up my complaint + the company!
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Answer by Topdrinks.dk
Apr 22, 2024
Dear, thank you very much for your review. We are sorry to hear that package was damaged. Our sincere apologies! We will discuss this with the carrier. Our apologies that you are not satisfied with our customer service. We see that contact with one of our colleagues is now taking place to reach a solution. Kind regards, Lisa
Sep 26, 2023
Verified review
Money drawn, no delivery, no reply
I never recived my delivery, and they do not reply on my email.
The bottles never arrived. One was broken when it arrived to the Danish GLS sorting facility, and because topdrinks never replyed GLS regarding the matter, GLS returned the packed to sender.
So now I don't have the bottles, or my money and topdrinks is not responding
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Sep 20, 2023
Verified review
Unfortunately revceived broken bottles.
Unfortunately, some bottles were broken in the last order and until now no success getting a replacement. 5 days ago, I received a single e-mail when I complained but since then no feedback or answers.
The destroyed bottles are the reason for the poor review (= amount of stars)
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Apr 19, 2024
Verified review
Entering delivery address/recipient went wrong
The website didnt tell which of the addresses was the delivery address and which one was the invoice address, which caused me to mix up the recipient and the sender.
Writing topdrinks on mail didnt help as they couldnt change it for me. Bad customer experience
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Answer by Topdrinks.dk
Jun 19, 2024
Dear , thank you very much for your review. We are sorry to hear that you were not satisfied with our service. Our sincere apologies! Unfortunately, it is indeed not possible to make adjustments afterwards. Kind regards, Lisa
Sep 27, 2023
Verified review
Køb aldrig her!!! Dette er et hollandsk firma. Jeg har bestilt for 3 uger siden, og har stadig intet modtaget fra dem. De opgiver dansk telefon nummer - men det er fup. Har været i kontakt med dem både skriftligt og pr. telefon, det hjælper intet.
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Answer by Topdrinks.dk
Jul 24, 2024
We are very sorry to hear about your negative experience and the issues you've encountered with your order and our customer service. Please accept our sincerest apologies for the inconvenience.
We strive to provide excellent service and it is clear that we have fallen short in this instance. We understand your frustration with the delayed delivery and the communication problems.
Could you please provide us with your order number and any other relevant details? This will allow us to investigate and resolve the situation as quickly as possible. You can reach us directly at info@topdrinks.dk
Feb 13, 2024
Verified review
Bad customer service
The drinks came after a few days but some of it were broken in transportation. I asked for replacement of the bottles that where broken and they would only give me a 10% discount on next delivery- as if I’m gonna make another order with them…
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Answer by Topdrinks.dk
Feb 14, 2024
Dear , thank you for your review. We are sorry to hear that you received your order damaged. Our sincere apologies! We will discuss this with the carrier. Only a bottle of Flügel cannot be sent. A discount code has been issued for this reason. Kind regards, Lisa
Feb 5, 2024
Verified review
I had to refuse acceptance of delivery, as there was broken bottle that had leaked through.
on the positive side, they gave me 10 % discount on next order, but I have to make a new order, they cannot just resend this.
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Answer by Topdrinks.dk
Feb 5, 2024
Dear , thank you for your review. We are sorry to hear that you received your order damaged. Our sincere apologies! We will discuss this with the carrier. In some cases it is unfortunately not possible to do a new shipment. Glad to hear that you are satisfied with the further handling of our customer service. Kind regards, Lisa
AS
Feb 20, 2024
Verified review
Unfortunately my first experience with this shop was not Great. They Send wrong item In the order, and when contacting customer service about it, they were not willing to send a replacement for the wrong item.
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Answer by Topdrinks.dk
Feb 21, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive the right product. Our sincere apologies! We see that the refund has since been implemented. Unfortunately, in some cases it is indeed the case that we can only offer a refund. Kind regards, Lisa
Mar 8, 2024
Verified review
PostNord 🙈
Hvis ikke, det lige havde været for PostNord, så havde det sikkert været okay.
Min pakke er landet i Taulov den 4/3-24 og idag fredag den 8/3-24 er den stadig ikke leveret.
Jeg skal bruge pakken den 9/3-24 🙈
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Answer by Topdrinks.dk
Mar 8, 2024
Kære, mange tak for din anmeldelse. Vi er kede af at høre, at du ikke modtog din ordre. Vi undskylder oprigtigt! Vi kan se, at din pakke er på vej. Du kan forvente den snart. Med venlig hilsen, Lisa
Oct 12, 2023
Verified review
Fik min ene ordre i tre forsendelser
Til stor forvirring fik jeg først en kasse med noget af min ordre, dagen efter to kasser samtidig med resten af min ordre. Men det hele kom frem og forholdsvis hurtigt.
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Oct 17, 2023
Verified review
Første gang jeg handlede hos jer var indpakningen for dårlig halvdelen af flaskerne var smadret, anden gang var indpakningen Ok men så manglede halvdelen af min ordre, så nej ikke mere handel fra mig.
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Apr 15, 2024
Verified review
The website promised a present/gift with the bottles, but there wasnt anything at all when i got my order. False advertising is illegal i Denmark but not in Holland apparently
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Answer by Topdrinks.dk
Jun 5, 2024
Dear , thank you very much for your review. We are sorry to hear that you did not receive the free product. Our sincere apologies! This should not have happened. Kind regards, Lisa
Sep 25, 2023
Verified review
Some of the items I’ve received were outdated.
I still don’t know whether or not topdrinks will refund the money and pay for the return of the items
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Oct 8, 2023
Verified review
Gør det tydeligt, at varen kommer fra udlandet.
Leveringstid holder ikke helt da varen kommer fra udlandet
Topdrinks.dk er lidt misvisende
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Sep 18, 2023
Verified review
Okay levering. Dog ikke inde for de 2-4 dage der skrives. Snare 4-8 dage. Kunde service er god og hjælpsom. Billige varer af god kvalitet
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Mar 11, 2024
Verified review
Long delivery time
The delivery time is not 2-4 days as promised, but a whole week, and that is too long if you are planning events with the goods ordered.
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Answer by Topdrinks.dk
Mar 13, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order within the agreed time. Our sincere apologies! This should not have happened! We will discuss this with the carrier. We hope you received your order in time for the event. Kind regards, Lisa
Apr 5, 2024
Verified review
I haven’t received my order, how can I give it more than 1 star? Was supposed to arrive yesterday but I’ve heard nothing
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Answer by Topdrinks.dk
Apr 24, 2024
Dear, thank you very much for your review. We are sorry to hear that you never received your order. Our sincere apologies! We will discuss this with the carrier. We would like to ask you to contact us and one of our colleagues will help you further. Kind regards,
Lisa
Dec 27, 2023
Verified review
Horrible customer service
Order is late, no one replying to my email or picking up a phone, complete shit show...
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order and that there was no response from us. Our sincere apologies! This is obviously not right! We will discuss the delivery regarding your package with the carrier. We see that you are now in contact with one of our colleagues to come to a solution. Kind regards, Lisa
Dec 26, 2023
Verified review
I har taget mine penge men ikke engang sent mig mine vare ?
Tror det er en scam side..
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Answer by Topdrinks.dk
Jan 10, 2024
ære, mange tak for din anmeldelse. Vi er kede af at høre, at du endnu ikke har modtaget din bestilling. Vi undskylder oprigtigt! Vi vil diskutere dette med transportøren. Vi kan se, at du nu har modtaget den. Vi beklager forsinkelsen. Med venlig hilsen, Lisa
Dec 26, 2023
Verified review
Haven’t received my package yet and I have tried to call. It was a Christmas gift
:(
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order. Our sincere apologies! We will discuss this with the carrier. We will of course offer you a refund. Please contact one of our colleagues. Kind regards, Lisa