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Topdrinks.dk
Reviews:

673 reviews in the last 12 months910 total reviews  

4.54
Excellent
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Most relevant positive review

Oct 15, 2023
 Verified review
I was a little cincerned to buy from Topdrinks because of bad reviews in Denmark. But everything was fine. Good selection to choose from, very good prices. 5 days delivery. A little confusion because I received 3 dutch mails from MySendle with three different ordrenummers, and then afterwards several statusmails, and finally two packages were delivered from GLS and PostNord. But everything is here now 👍

Most relevant negative review

Dec 31, 2023
 Verified review
The order is easy. Page easyJet to use. U ALREADY TOOK MY MONEY. BUT I HAVE NO RUM. AND I CANT TRACE IT.
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Reviews for Topdrinks.dk

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Oct 1, 2023
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Sep 30, 2023
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Sep 29, 2023
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Sep 28, 2023
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Kim L.
Holte
Sep 20, 2023
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Sep 19, 2023
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Sep 16, 2023
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Dec 31, 2023
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NO RUM

The order is easy. Page easyJet to use. U ALREADY TOOK MY MONEY. BUT I HAVE NO RUM. AND I CANT TRACE IT.
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order. Our sincere apologies! We will discuss this with the carrier. We see that your order was sent in three parts and should have been delivered by now. Please enjoy your order and apologise for the delay. Kind regards, Lisa
Oct 18, 2023
 Verified review

Ikke tilfreds…

det ville være rart at kunne afbestille hele sin ordre, når I alligevel ikke kan levere alt man har bestilt. Eller få mulighed for at vente med at modtage sine varer til I har alt (også selvom der står at varen er på lager når man bestiller!) Desuden er det møgirriterende at man skal rykke for sit tilgodehavende for de varer man har bestilt og betalt, men ikke fået, venter stadig, efter to rykkere, måtte også rykke ved forrige bestilling. Finder et andet firma.
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Nov 7, 2023
 Verified review
Everything was smooth until i received the bottle. As I opened the box everything looked secured, but the bottle package (gift-box) was damaged. So it seems that you just took the bottle from the shelf and did not even considered checking the packaging. 2 of the bottom corners were damaged, and it doesn't look nice....As a collector of Formula1 related drinks, I was disappointed. But at least the bottle is safe.....
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Dec 8, 2023
 Verified review

Ignored by customer service

Topdrinks forgot one bottle on my order, instead of sending the bottle they forgot they refunded me. So, I had to place a new order to get the bottle, thus, paying shipment twice for thier mistake. Wrote to customer service multiple times about this, but they decided to ignore me.
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Answer by Topdrinks.dk
Dec 22, 2023
Dear Simon, thank you very much for your review. We are sorry to hear that your order was not received in its completeness. We will discuss this with the carrier. Our sincere apologies for feeling ignored! We see that contact and a refund have since taken place. Merry Christmas! Kind regards, Carla
Feb 1, 2024
 Verified review
I made a ordrer but newer received it and the money is withdrawed from my bank account! Not good enough - at all!
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Answer by Topdrinks.dk
Feb 5, 2024
Dear , thank you for your review. We are sorry to hear that you did not receive your order. Our sincere apologies! We will discuss this with the carrier. We see that contact and a new shipment have since taken place. Kind regards, Lisa
Dec 26, 2023
 Verified review
I har taget mine penge men ikke engang sent mig mine vare ? Tror det er en scam side..
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Answer by Topdrinks.dk
Jan 10, 2024
Kære, mange tak for din anmeldelse. Vi er kede af at høre, at du endnu ikke har modtaget din bestilling. Vi undskylder oprigtigt! Vi vil diskutere dette med transportøren. Vi kan se, at du nu har modtaget den. Vi beklager forsinkelsen. Med venlig hilsen, Lisa
May 2, 2024
 Verified review

Broken bottles could only be refunded

I ordered a number of bottles. Two of them turned out to be broken upon delivery due to very poor packaging, it would seem. I filed a complaint, asking to have the two bottles sent to me. I was only offered a refund. I am used to better service from most other webshops, that I do business with. They would have re-sent me, what I had ordered, instantly.
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Answer by Topdrinks.dk
Jul 24, 2024
Thank you for the feedback and we are sorry to hear (some) of your bottles have arrived broken. We will look into our process again and investigate how we improve our service by sending bottles after damages during the transport. At the same time, we are improving our way of packing the bottles so less damages happen. Finding the right balance between sustainability and using enough material for a stable shipment.