tinybuddy.eu

Reviews:

I needed to buy a new catflap that can read my cat's chip as the old Sureflap stopped working and couldn't get repaired. My search on the Internet showed me a special promotion for a brown Sureflap with a serious reduction on the price. I had to decide fast as it was a temporary promotion, something I don't really like (I consider it a ver pushy selling technique) but since I knew exactly what I needed and I was going to buy it anyway, I decided to go ahead even though I didn't know the shop. I feared it might take some time to deliver as the product had to come from Sweden down to Italy on a mountain top and there was the Ferragosto holiday in between, so I was really amazed how fast I got the package! I ordered it on 12/08 and it was delivered by the post today, the 20/08! I can recommend this shop!

When I was placing order the website claimed that the product is available and will be shipped at the latest within two days. After three days of waiting nothing had happened but I got an email from customer service stating that the product is not available and the new batch will arrive after four days. The order was shipped one day later after their informed new batch arrival date - so it was shipped eight days after placing the order. Now, 12 days after ordering I still haven't got it and customer support is not willing to give any compensation. I had to buy food for my dog from another place since it was not delivered in reasonable time even though I had calculated quite a lot of "error marginal" for the delivery time. Wouldn't be a big issue If the food was just ordinary stuff but on this case it's special veterinary diet food which is not widely available and I had to go a long way to get it from brick and mortar pet store.