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tinybuddy.eu
Reviews:

301 reviews in the last 12 months1,361 total reviews  

4.15
Good

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Most relevant positive review

Aug 20, 2024
 Verified review
I needed to buy a new catflap that can read my cat's chip as the old Sureflap stopped working and couldn't get repaired. My search on the Internet showed me a special promotion for a brown Sureflap with a serious reduction on the price. I had to decide fast as it was a temporary promotion, something I don't really like (I consider it a ver pushy selling technique) but since I knew exactly what I needed and I was going to buy it anyway, I decided to go ahead even though I didn't know the shop. I feared it might take some time to deliver as the product had to come from Sweden down to Italy on a mountain top and there was the Ferragosto holiday in between, so I was really amazed how fast I got the package! I ordered it on 12/08 and it was delivered by the post today, the 20/08! I can recommend this shop!

Most relevant negative review

Nov 18, 2023
 Verified review
When I was placing order the website claimed that the product is available and will be shipped at the latest within two days. After three days of waiting nothing had happened but I got an email from customer service stating that the product is not available and the new batch will arrive after four days. The order was shipped one day later after their informed new batch arrival date - so it was shipped eight days after placing the order. Now, 12 days after ordering I still haven't got it and customer support is not willing to give any compensation. I had to buy food for my dog from another place since it was not delivered in reasonable time even though I had calculated quite a lot of "error marginal" for the delivery time. Wouldn't be a big issue If the food was just ordinary stuff but on this case it's special veterinary diet food which is not widely available and I had to go a long way to get it from brick and mortar pet store.
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Reviews for tinybuddy.eu

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Oct 8, 2024
 Verified review

Not nice at all.

Payment went through directly and included the shipping costs. 5 days later, i emailed the customer care saying that i did not receive a confirmation of dispatch and they said that i should wait for 14 days. 14 days later, i had to email them again, to find out that they cannot semd parcels to my country and they will issue a refund soon.
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10 days ago
 Verified review
Didnt receive order
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Aug 16, 2024
 Verified review

Order partially shipped no notification

Order partially shipped without any notification, refund not confirmed. No proof of refund or item removal from original order (they say they don't have access to their automatic emails), very unprofessional, would not order or recommend anyone order from this website.
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Aug 6, 2024
 Verified review

very bad experience

I have ordered dog cage - eshop is not able to send it to me (thay say it's too heavy). They keep on selling it with next day delivery guarantee. I can't even get info about my money return for more then 2 weeks.
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Aug 20, 2024
 Verified review
Still waiting for delivery. It has been 3 weeks already!
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Aug 25, 2024
 Verified review
I have not received my order
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Jul 12, 2024
 Verified review
Never received any information on shipment, for an order placed two weeks ago.
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Answer by tinybuddy.eu
Aug 1, 2024
Hello! I see that your received your order 23/7, i hope you are happy with your order! 🌻 Greetings, Smilla
Jul 17, 2024
 Verified review

My order was not delivered

My order was cancelled
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Answer by tinybuddy.eu
Aug 1, 2024
Hello! I am very sorry! Unfortunately, we do not ship to Greece at the moment, so your order was canceled. :( Greetings, Smilla
Jul 6, 2024
 Verified review
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Nov 18, 2023
 Verified review

Wrong delivery time estimates and bad customer service

When I was placing order the website claimed that the product is available and will be shipped at the latest within two days. After three days of waiting nothing had happened but I got an email from customer service stating that the product is not available and the new batch will arrive after four days. The order was shipped one day later after their informed new batch arrival date - so it was shipped eight days after placing the order. Now, 12 days after ordering I still haven't got it and customer support is not willing to give any compensation. I had to buy food for my dog from another place since it was not delivered in reasonable time even though I had calculated quite a lot of "error marginal" for the delivery time. Wouldn't be a big issue If the food was just ordinary stuff but on this case it's special veterinary diet food which is not widely available and I had to go a long way to get it from brick and mortar pet store.
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Dec 17, 2023
 Verified review

Avoid! Waste of time

Avoid! Ordered 15th Nov, nothing shipped out,messaged, turns out one item not in stock.. Will be 23rd, waited, delayed again til 28th asked to send separate they said no. Asked to cancel the delayed item, they said klarna sorts the refunds and I have to ask them. Waited weeks for the sent items, tracking with postnord not working, nothing arrived told to wait til 12th Dec and they will help. 12th Dec I asked to resend but with dhl, they refused and said refund only an will take further 5 days. Waste of time! Avoid this awful company
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Jan 8, 2024
 Verified review

No news so far, object not received, no answer to my request

I already know well the product I have ordered, so its quality is not the question. But I should have received it many days ago, I did not received anything, and I have no answer to the request I sent in order to know what was the situation. Thus, I am not satisfied with the service. And it is all the more a problem that I leave this place in two days so that I will not be able to use the object for my dog while I needed it.
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May 2, 2024
 Verified review
commande du 2 avril jamais reçu ni le remboursement j’ai du contacter ma banque pour le remboursement j’ai repassé commande et si j’ai rien je ferai pareil on véra si je reçois rient mon avis sera très négatif et je ferai une grosse pub sur mes site on vera mais du faite que il on pas effectué le premier remboursement je doute de leurs sérieux commande du 2 avril rosny s bois mr Par jean luc a suivre
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Nov 13, 2023
 Verified review

Still waiting.......

Bad when you are asked for a review before your item has arrived. Ordered a week ago and still waiting...
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Answer by tinybuddy.eu
Nov 15, 2023
Hi Jessica, We aplogize for the Inconvenience caused. I hope you received your mail from us. Your order is now on the way! 😍 Don´t hesitate to contact us again at kundtjanst@tinybuddy.se. Wish you a lovely day! Best regards 🌷
Dec 7, 2023
 Verified review
I ordered on 23-Nov and the website said the product was in stock. Email from company at the end of November saying product was out of stock and they were waiting on delivery. Order only dispatched 07-Dec so a 2 week wait from ordering to shipping. I have since ran out of cat food and had to buy a stick locally at large expense. I would be hesitant to order again.
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Dec 29, 2023
 Verified review
Première commande n'était pas spécifié qu'il y avait pas le hub... Deuxième commande pour le hub Le suivi de colis est très obsolète je ne sais pas où est mon colis toujours pas arrivé ni quand celui-ci j'espère arrivera. Depuis le 22 décembre il serait toujours en Suède suivant les faibles informations en ma possession
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Dec 26, 2023
 Verified review

They cancelled my order after 6 days

6 days after i placed an order, I received an email informing me that they could not ship to my country (Greece_. I don't understand why was i then able to place an order for Greece in the first place (they claim to send all through Europe) and why did it take 6 days before they could let me know.
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Nov 28, 2023
 Verified review

Closest thing to a scam

I think they are the closest thing to a scam! Awful experience with return policy, I have sent items weeks ago and never heard back. Prior to this, huge confusion and poor customer service (although people answering are kind, the general customer service is shameful)
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Nov 3, 2023
 Verified review

Avoid!

Ordered food a week ago today and still hasn’t shipped. Been advised the food is out of stock and I questioned why it’s even allowed to be bought on their site. Requested my refund
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Answer by tinybuddy.eu
Nov 15, 2023
Hi, We apologize for the Inconvenience caused. We always work hard to deliver all orders to our customers as fast as we can. But sometimes our Suppliers also run into problems. Don´t hesitate to contact us again at kundtjanst@tinybuddy.se. Wish you a lovely day! Best regards 🌷
Dec 30, 2023
 Verified review
Bonjour Il faut accélérer la prise en charge de la commande et l'expédition. Les frais de livraison sont très chers et 5 jours après ma commande elle n'était pas expédiée.
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