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conrad.com
Reviews:

326 reviews in the last 12 months5,399 total reviews  

4.40
Good

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Most relevant positive review

Apr 23, 2024
 Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.

Most relevant negative review

Apr 8, 2024
 Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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Reviews for conrad.com

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Jul 24, 2024
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Sep 19, 2024
Dear Customer, thank you for your positive feedback.
Jul 24, 2024
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Sep 19, 2024
Dear Customer, thank you for your positive feedback.
Jul 23, 2024
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Sep 19, 2024
Dear Customer, thank you for your positive feedback.
Jul 22, 2024
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Sep 19, 2024
Dear Customer, thank you for your positive feedback.
Jul 22, 2024
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Sep 19, 2024
Dear Customer, thank you for your positive feedback.
Jul 15, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 15, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 11, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 5, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 2, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 2, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 1, 2024
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Sep 19, 2024
Dear Customer, thank you very much for your positive feedback.
Jul 23, 2024
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There is a lack on the package. We only received 1 roll instead of 3. Could you please repare that? Thank you.
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Answer by conrad.com
Sep 19, 2024
Dear Customer, please contact our customer service using the order number.
Jul 8, 2024
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Very high price compare to Amazon
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Jul 18, 2024
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Jul 10, 2024
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Apr 23, 2024
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The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
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Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Dec 21, 2023
 Verified review

I received the package well damaged, with a broken product...

I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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Jun 25, 2024
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Had to use Conrad as was the only company to get a particular item unavailable in the UK - their service was impeccable. However, the courier, UPS, were not good and, even though all the correct details were given to them by Conrad, they messed up the address completely, even with it going to the wrong address 400 metres away. It may be that UPS deliver well in cities and towns, however, we are extremely rural and I think they need to buck their ideas up ... I mean, is it beyond the driver to ASK someone who would know?
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Answer by conrad.com
Sep 19, 2024
Dear Customer, thank you for your feedback. We have already contacted the transport service provider and requested more sensitivity and accuracy.