conrad.com

Reviews:

Dear Sir or Madam, when I entered the address in the profile, I received a message that the system does not recognize the address. I wrote my address three times for the system to apparently accept the address. I have made more than 500 purchases online and it has never happened that the seller changed my address or did not accept it. Correct adrress is: Sumecani Ivanicgradska 57 10313 Graberje Ivanicko Where did you find Opatinec that is at invoice. I was in Conrad shops more than 200 times. After this experience with your online sales, I will buy from you things that only you in the world sell, only if my life depends on it. On each picture is a different address. Best regards Goran Sepac

Even thought that UPS claims that the packet 1Z9337FF6800930537 has been delireved on October 1st, 6 pm, I have not received anything. Yesterday they claimed that they have tried to deliver packet, but nobody was home. This is not true either as I work from home.

The item was available when I placed the order, and at the end it took more than 4 week to arrive

I received an email saying my order has arrived. It has not arrived.

UPS delivery totally worthless.

You say they have delivered my order. I have not got it yet!

There is a lack on the package. We only received 1 roll instead of 3. Could you please repare that? Thank you.

Very high price compare to Amazon

rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!

Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.

If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.

Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!

First of all, the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out. second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs. I really did not like the whole thing. Regards,

Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.

The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.

Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.