superbalist.com- Logo - reviews

superbalist.com
Reviews:

45,579 reviews in the last 12 months210,200 total reviews  

4.60
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for superbalist.com

Oct 30, 2023
 Verified review
Please improve your system, and make it able to update customer details. The app is not updated, it doesn't show when the item is cancelled.
Report review
May 20, 2024
 Verified review
Got my order wrong - sent it back - received it again and it was wrong again. Will never use Superbalist again. Horrible first experience.
Report review
May 3, 2024
 Verified review
Customer service has always been poor. I’ve had multiple encounters that haven’t been pleasant. If I could find things elsewhere, I would.
Report review
Apr 28, 2024
 Verified review
Order was cancelled by you as apparently there wasn’t stock but then how was I able to place the item in my basket and checkout and pay???
Report review
Dec 30, 2023
 Verified review
My order was lost during the delivery and was not replaced. My payment was refunded but this was a present, so I am extremely disappointed
Report review
Dec 11, 2023
 Verified review

I received used, damaged, discoloured and dirty canisters

You sold me goods that were used, damaged, discoloured and dirty. I was very disappointed as I was really looking forward to my Canisters.
Report review
May 6, 2024
 Verified review
Paying for next-day delivery and upon receiving the item it's different from that what I ordered. I want my next-day delivery fee refund.
Report review
Apr 1, 2024
 Verified review
Bought a T-shirt then they refunded me saying the t-shirt is not available, I also bought sneakers many times and they gave me wrong sizes
Report review
Feb 18, 2024
 Verified review
Good deals on items but misleading at times. It’s not always clear what is part of the sale/discount and also sizes not always available.
Report review
Feb 12, 2024
 Verified review
Received the correct shoes but these wrong size twice. It's been 2 weeks and the shoes were returned twice. I still don't have the shoes.
Report review
Oct 29, 2023
 Verified review
Quality Checks. The clothing I have ordered and received in my last two orders have had holes and threading that came loose about wearing.
Report review
Dec 24, 2023
 Verified review
I placed an order of which you said is available.. But when it was time for delivery.. It was not available. Refund not received either.
Report review
Dec 11, 2023
 Verified review
I feel like superbalist need to give more details about there products but never the less it's still a good website for online shopping.
Report review
Nov 8, 2023
 Verified review
I only wore the diesel sneaker once and already the sole is coming off.wose I paid above 3k cash for that sneaker hoping it will last me.
Report review
Jun 16, 2024
 Verified review
Almost always get the wrong size. Sometimes I return it other times I just leave it. No to little checking to ensure orders are correct
Report review
Apr 5, 2024
 Verified review
Employ a reliable courier service. My order was just cancelled because the driver could did not deliver at my home, and said they did!
Report review
Feb 28, 2024
 Verified review
Yes! I ordered a king size fitted sheet & received a queen size. I had already opened & washed the sheet so am unable to do an exchange.
Report review
Dec 17, 2023
 Verified review
The delivery was not done on the stipulated date however the following date…not happy about that…very happy with my purchase. Very comfy
Report review
Jun 22, 2024
 Verified review
Stop being a mini Takealot by selling fake perfumes, it makes us doubt you. If you’re selling fake perfumes what else are you selling.
Report review
Apr 8, 2024
 Verified review
I recently bought and returned an item, they then said my refund was done but I never gave them my account number! What's the process?
Report review