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superbalist.com
Reviews:

45,579 reviews in the last 12 months210,200 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Feb 22, 2024
 Verified review

Refund

I have been waiting to receive my refund for the past 2 weeks. When I asked them to make it a priority, they just I should wait another 5 day’s.
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Feb 16, 2024
 Verified review
Terrible experience. I ordered sneakers and received stripping pink heels. after that, I still had to run after them for my refund. NEVER AGAIN!
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Feb 6, 2024
 Verified review
Provide the original box for the shoes. The shoes don’t fit inside that small box. They were squashed. Now I’m sitting with shoes without a box
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Nov 29, 2023
 Verified review
always make sure your inventory is up to date because it is painful to order and pay for something and then be told your item is not available.
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Sep 24, 2024
 Verified review
Beauty products need to be clean. I bought a lipgloss and it was literally so dirty, all around and inside?? And obviously I can’t return it ?
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Mar 11, 2024
 Verified review
The item is long sleeve on the app but when they deliver it’s short sleeve…I did the return still they are sending the same thing…poor service
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Feb 4, 2024
 Verified review
Requested an exchange. Item was collected and now no one is willing to deliver the exchange. Very disappointed and first time experiencing this
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Jun 21, 2024
 Verified review
Paying more attention to sending out items . I have received wrong sizes a few times where I chose the right soze and was just sent any size
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May 15, 2024
 Verified review
Everything was perfect - until I logged my return. Its 5 days later after I've requested the return and still the return is not yet collected.
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Feb 17, 2024
 Verified review
One of my items was not delivered. Instead I received goods I did not order. Logging the return was lots of back and forth emails. Frustrating
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Jun 19, 2024
 Verified review
The dress was small fit although the size on app suggest that specific size I like the dress wanted to exchange for bigger size but sold out
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Jun 7, 2024
 Verified review
Even though my request was resolved, the other request i logged with reference: 53706358 has been ignored. Tried to email and all but nothing
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May 19, 2024
 Verified review
If I could give a 0 I would. 11 day delivery time, products arrived damaged. And customer service not even replying to my emails. Pathetic!!!
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Apr 19, 2024
 Verified review

Packaging large for products

I bought 5 cushion covers and they came in 2 boxes and a packet. I would much rather have 1 parcel. The box was massive for a cushion cover.
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Mar 20, 2024
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Wrong order, wrong sizes -

I placed an order and cancelled it, then placed another order and they delivered the cancelled order with all the wrong sizes. So upsetting!
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Jun 17, 2024
 Verified review
I did not like the fact that I was told an item I had ordered was out of stock after paying for it. I was looking foward to having that item
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Jun 16, 2024
 Verified review

You never have any sizes

Your interns are either too small or too big yet you call yourself no1 online shopping in SA? I don't think so because you the worst in SA.
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Feb 21, 2024
 Verified review
Don't offer a service you can't deliver on, and when you can't deliver make a full refund for the product AND service you failed to deliver.
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Jan 15, 2024
 Verified review
I received a delivery and my box was so squashed and the driver was extremely rude towards me. He didn’t even make me sign for any delivery
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Dec 28, 2023
 Verified review
I ordered the Avene hydrating serum and twice I had to send back because I was given the oil instead of the cream as shown on the pictures.
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