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superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Apr 19, 2024
 Verified review
I had a very bad experience on my last order. Took a week for my refund and exchange to be processed. Service is not the same as what it used to be.
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Apr 10, 2024
 Verified review

Exchange policy

I recently bought a t-shirt and the wrong one was delivered, and according to the policy i can only exchange for the wrong size not the wrong product
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Feb 17, 2024
 Verified review
Most of your items sizes are sold out eg H&M boxers, t shirts, etc. it’s annoying to see items not being replenished after being months without sizes
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Jun 19, 2024
 Verified review
I had an order which wasn’t the right size I requested to have it exchanged or delivered filled out the form to have it picked but nothing happened
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Dec 28, 2023
 Verified review
Shows items in stock, then takes a week to ship with leaving items out saying it is not in stock but when you go on their website it shows in stock.
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Dec 12, 2023
 Verified review
I didn't get all my items. I don't understand why you allow us to pay an item, if the item is out of stock inform us as soon as we place the order.
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Dec 6, 2023
 Verified review
The guess T-shirt i bought had been worn, armpits had deodorant stain and collar had residue. i ended up cleaning it and giving it to someone else.
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Dec 2, 2023
 Verified review
Make sure you deliver the correct items. I have received the wrong items on multiple occasions and it is always inconvenient and unnecessary hassle.
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Nov 8, 2023
 Verified review
I received an incorrect item with my order and when I requested for a return I had to wait over 4 days for the correct item to get delivered to me.
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May 17, 2024
 Verified review
I ordered a black 501 black levis jean but was refunded withiut adequate explanation. The jean is currently advertised with same price on the app.
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Apr 11, 2024
 Verified review
The item I bought was available. I purchased it but later when delivery was done the item was no longer available. The system must be kept updated
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Mar 9, 2024
 Verified review
I requested to exchange my shoes for a bogger size. Received a message they will collect on Monday last week. A week later and I am still waiting.
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Feb 24, 2024
 Verified review
Ordered and paid extra to a weekend delivery but my order was delivered a week later. Lady on the phone refused to cancel my order and refund me.
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Dec 13, 2023
 Verified review

Underwhelming Products available

Usually I love the products and always find something I like. However, the last 2 months I have been very underwhelmed by the options on the site.
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Oct 31, 2023
 Verified review
I purchased a pair of shoes marked size UK 6 on the app but when i collected, it was a different story. They were size 4 (37). I was disappointed
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Jun 20, 2024
 Verified review
Poor communication, poor customer service to my complaint, late delivery and not as advised and not correctly notified of delay or missing item.
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Jun 12, 2024
 Verified review
My shoes went missing because the takealot delivery guy did not call before coming and then just gave it to someone else without letting me know.
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Mar 27, 2024
 Verified review
Waiting my order for almost a month without getting in touch with me.. Order ya 13 March 2024 till today I didn't get it. Won't recommend anyone
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Feb 12, 2024
 Verified review
I received an incomplete order and have not received any satisfactory feedback from Superbalist. I ordered a firebowl and only received the grate
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Jun 15, 2024
 Verified review
The order took nearly 2 weeks to arrive, where I use to wait 2-4 days for orders. I think in today's market, things need to move a lot quicker.
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