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superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Jan 19, 2024
 Verified review
I returned an item due to small size.. On the 11th January.. Today its the 19th. My order is still not processed.. What a shitty service... Disappointed
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Jan 13, 2024
 Verified review
I didn't have one of the super class as always. I ordered a pair of jeans but didn't get the same as on the order but all in all Superbalist is the best
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Jan 5, 2024
 Verified review
I ordered shoes & after paying received a message that I’ll be refunded???? Strange seeing the item was in stock Won’t order on superbalist any time soon
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Dec 2, 2023
 Verified review
The garment ordered wasn't true to size and the booties that was ordered wasn't in the package. Received a completely different item from what I ordered
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Jun 25, 2024
 Verified review
Refund me for returns, have more sizer available that is not just XL & L, write correct product descriptions and also film detail of fabric of product.
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Jun 15, 2024
 Verified review
I had a delivery that never reached my place and the driver for delivery didn't even call me. Neither did the superbalist call me Regarding my delivery
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Jan 29, 2024
 Verified review
I love the promos and sales that Superbalist runs consistently. I do think that some of the brands are not the best quality and that could be improved.
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Jan 7, 2024
 Verified review
I received an sms saying my order is out for delivery and only received my order a week later, no communication whatsoever about what caused the delay!
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Jun 20, 2024
 Verified review
I love ordering from you guys but previously my orders would be delivered within record time.But now-it takes more then a week to reach me.sometimes 2,
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Jun 12, 2024
 Verified review

Short changed

One of the items we ordered was not delivered and despite numerous emails there has not been a response. Most shocking service for an online platform.
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Jun 11, 2024
 Verified review
Returns are so difficult on the app as it’s close to the exchange option and one ends up pressing the other. I don’t know where to reschedule anymore.
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May 9, 2024
 Verified review
I have not received my order. I was suppose to receive it last week Thursday/Friday. Nothing and no one is saying anything to me. I am so disappointed.
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Feb 18, 2024
 Verified review
The black top I order from cotton on smelt like sweat but I decided not to send it back because I needed it for the next day very disappointed though 😔
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Dec 31, 2023
 Verified review

Bad stock.

Unfortunately,this particular pair of jeans had very obvious & clearly visible white fade/fold lines around the knees. Looked awful - Had to return it.
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LJ
Louise J.
Capet Town
Dec 4, 2023
 Verified review
Part order cancelled. Part of my order had to be cancelled due inventory issues. I was ‘reimbursed’ with a 20%. This does not make for happy shopping.
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Mar 28, 2024
 Verified review
My experience is very bad I don’t knw how many of my orders were cancelled and still I haven’t received my money instead am throw from post to pillar
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Dec 28, 2023
 Verified review
Delivery has been terrible am still awaiting an order that was meant to to arrive 3 weeks ago now.better communication with the customer will be good
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Dec 1, 2023
 Verified review
All of my orders have had items that have been removed due to lack of stock after I’d already made the order and the delivery process takes very long
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Nov 8, 2023
 Verified review
My overall order was nice but my Oakley t-shirt had a darker sleeve on the one side which was not nice to see especially after cutting tags and all...
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Apr 19, 2024
 Verified review
I had a very bad experience on my last order. Took a week for my refund and exchange to be processed. Service is not the same as what it used to be.
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