superbalist.comReviews:
45,579 reviews in the last 12 months210,200 total reviews
Excellent
Most relevant positive review
Jul 26, 2024
Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman.
Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.
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Most relevant negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Nov 28, 2023
Verified review
Double bed duvet cover received instead of Queen size
I ordered a queen size duvet cover but received a double bed size. Had to organize return and the queen size covers were sold out. Refund have been requested.
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Jun 19, 2024
Verified review
The perfume packaging was opened. The bottle was scratched and Seems like the perfume was used.
Had this been a tester. Surely the client can be notified.
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Apr 29, 2024
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Been sending emails trying to return an item with no assistancece
Been sending emails trying to return an item with no help from Superbalist. Not sure if the term TCF ( Treating customers fairly) is adhered by Superbalist
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Mar 31, 2024
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Cater for ethical brands
At this time you have far too brands that support the Israeli occupation and genocide. There's not much one can shop anymore. Will be deleting the app soon.
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Feb 8, 2024
Verified review
I received the wrong size twice on the same order. I chose to return because I didn’t think you would get it right.
The return process is commendable though!
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Dec 11, 2023
Verified review
There’s not enough nice plus sized clothing when compared to the straight sized section. The clothing that is there is often ugly and not really in fashion.
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Nov 6, 2023
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Your customer service is really bad, there was a missing item in my order and i logged a query to this regard, it's been 4 days and there's still no feedback
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Jun 10, 2024
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Delay on delivery, this days when you order don’t take a week, it normally take a day on so, since we buy mostly online. Was not happy with how long it take
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Apr 8, 2024
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The worst service. Packers dont care
The worst. Instead of pink n white soviet tekkies that I ordered, i received black dirifi tsa popcandy in a soviet box. Ive never been sooooo disappointed.
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Jan 29, 2024
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Order laste compared to initial time frame. Did not receive my complete order, as they stated they were out of stock on a item more than a week after order.
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Nov 16, 2023
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Pictures online didn’t match clothes
I purchased a top that looked navy in the pictures online but when I received it was grey. Very very clear difference
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Nov 13, 2023
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I was expecting my bedside table to be bigger like shown in the pictures
I bought 2 black beside table only to get 1 black and 1 white, I’m disappointed 😢
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Jun 19, 2024
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Horrific all around
Your customer service representatives are useless. You sent me a dirty product once and then the same incorrect item twice. Still no solution to this all…
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Mar 12, 2024
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Was trying to add a new credit card and it kept freezing.
And when I was finally able to add it the system said I’d already used a voucher when I hadn’t.
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Dec 7, 2023
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Didn’t try to contact me when the number they called was clearly discontinued and didn’t respond to my emails when I inquired via customer services email.
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Oct 27, 2023
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Refund still not paid
I returned my order and requested the money to be refunded to my debit account and a week later. My refund still hasn't been paid. I'm really disappointed
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Jun 13, 2024
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I have on 2 occasions not received my orders on time. My address is clear and correct but always getting a message that it's gone to the incorrect address
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Jun 10, 2024
Verified review
I think that a check should take place for an item leave for the delivery to a customer.
I received 2 right foot shoes
The delivery info was very good 👍
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Oct 26, 2023
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Fix your exchange procedure. I was informed this dress was out of stock and it was cancelled off my delivery. So how have I ordered it again a day later??
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May 12, 2024
Verified review
For the second time, I ordered perfumes and they have no scent at all. Yet, I cannot return them which I have suffered a huge loss.
I'm not happy at all
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