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superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Nov 13, 2023
 Verified review
You can improve by making sure you have stock of what is ordered and not crediting when in actual fact you have the product. This has happened 3 times to me
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Apr 10, 2024
 Verified review
I have ordered a pair of sneakers, a completely different sign was delivered. Ordered the same sneaker again, the wrong one I returned sent again. Never again
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Feb 7, 2024
 Verified review
Was very disappointed and dissatisfied with how my query was handled, however it doesn't matter cause it's not the 1st Time experiencing such from superbalist
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Jan 4, 2024
 Verified review

Wrong item sent = no Christmas present

I ordered 2 kids bikinis I received 1 bikini and one cushion cover. How is that possible? It was a Christmas present so now I was missing one present. NOT OK!
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Dec 25, 2023
 Verified review
Please stop advertising items that are sold out or rather get a new system got inventory control so you can know what’s available for selling and what’s not!
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Nov 28, 2023
 Verified review

Double bed duvet cover received instead of Queen size

I ordered a queen size duvet cover but received a double bed size. Had to organize return and the queen size covers were sold out. Refund have been requested.
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Jun 19, 2024
 Verified review
The perfume packaging was opened. The bottle was scratched and Seems like the perfume was used. Had this been a tester. Surely the client can be notified.
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Apr 29, 2024
 Verified review

Been sending emails trying to return an item with no assistancece

Been sending emails trying to return an item with no help from Superbalist. Not sure if the term TCF ( Treating customers fairly) is adhered by Superbalist
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Mar 31, 2024
 Verified review

Cater for ethical brands

At this time you have far too brands that support the Israeli occupation and genocide. There's not much one can shop anymore. Will be deleting the app soon.
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Feb 8, 2024
 Verified review
I received the wrong size twice on the same order. I chose to return because I didn’t think you would get it right. The return process is commendable though!
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Dec 11, 2023
 Verified review
There’s not enough nice plus sized clothing when compared to the straight sized section. The clothing that is there is often ugly and not really in fashion.
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Nov 6, 2023
 Verified review
Your customer service is really bad, there was a missing item in my order and i logged a query to this regard, it's been 4 days and there's still no feedback
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Jun 10, 2024
 Verified review
Delay on delivery, this days when you order don’t take a week, it normally take a day on so, since we buy mostly online. Was not happy with how long it take
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Apr 8, 2024
 Verified review

The worst service. Packers dont care

The worst. Instead of pink n white soviet tekkies that I ordered, i received black dirifi tsa popcandy in a soviet box. Ive never been sooooo disappointed.
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Jan 29, 2024
 Verified review
Order laste compared to initial time frame. Did not receive my complete order, as they stated they were out of stock on a item more than a week after order.
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Nov 16, 2023
 Verified review
Pictures online didn’t match clothes I purchased a top that looked navy in the pictures online but when I received it was grey. Very very clear difference
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Nov 13, 2023
 Verified review
I was expecting my bedside table to be bigger like shown in the pictures I bought 2 black beside table only to get 1 black and 1 white, I’m disappointed 😢
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Jun 19, 2024
 Verified review

Horrific all around

Your customer service representatives are useless. You sent me a dirty product once and then the same incorrect item twice. Still no solution to this all…
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Mar 12, 2024
 Verified review
Was trying to add a new credit card and it kept freezing. And when I was finally able to add it the system said I’d already used a voucher when I hadn’t.
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Dec 7, 2023
 Verified review
Didn’t try to contact me when the number they called was clearly discontinued and didn’t respond to my emails when I inquired via customer services email.
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