superbalist.com- Logo - reviews

superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for superbalist.com

May 26, 2024
 Verified review
The blue metallic jacket is the reason for the average score, it is not true to size. Check your sizes, I can't be returning the same jacket twice for a 2 year old.
Report review
Mar 11, 2024
 Verified review

Delivered Wrong size twice

I’m sending this order back for the second time now and they still sent the wrong size pants… I ordered size 7-8 and you sent 9-10 twice😢 Quite disappointed really
Report review
Jan 29, 2024
 Verified review

Communication

The order took long to reach my address and it was not communicated as to why. It was off putting for me. I like that it is easy to navigate the superbalisst shop.
Report review
Apr 29, 2024
 Verified review
I ordered a product. My delivery was then simply cancelled without any reason. I had to inquire for a few days only to be told "sorry the product is out of stock"
Report review
Dec 18, 2023
 Verified review
Allow for customers to review and see item reviews when viewing an item so we can judge based on personal experiences from others if the item would suit us or not
Report review
Nov 1, 2023
 Verified review
3 stars for the eventual delivery of the product, the missing 2 are because 4/4 of my orders were "allocated to the incorrect courier facility" delaying delivery.
Report review
Jun 10, 2024
 Verified review
The order when delivered was not sealed and also incomplete. Although customer service was really good it took some time for it all to be sorted and redelivered.
Report review
Mar 26, 2024
 Verified review
What I ordered wasn’t even delivered, I got a kids skirt that I didn’t order instead. It’s not the first time this happens, they are clearly not trying to change.
Report review
Dec 25, 2023
 Verified review
Twice my order was canceled... Your online service is wack really... I made an order of crocs round the 18th and will only arrive next year.. Not impressed at all
Report review
Dec 21, 2023
 Verified review
Still unresolved. Have taken money, haven’t issued gift vouchers and want to issue refund and expect me to inform my boss to contact the bank and claim a refund.
Report review
Dec 8, 2023
 Verified review
it is impossible to get in touch an actual person. I am now having the item I wanted exchanged returned to me. I have sent emails and there has been no responses.
Report review
Jun 2, 2024
 Verified review
Change your policies cause they inconvenience the customer.. You can't be telling me that you can't amend the order to collection from delivery. It's so stupid.
Report review
May 6, 2024
 Verified review
I had a query about a dress I bought (if it came with a belt). 3 weeks later, to this day, my query has still not been answered. Now I have to return the item :(
Report review
Apr 27, 2024
 Verified review
Prices do not correspond i ended up paying more than the advertised items.One of the items I bought is not the same as the advertised picture, so disappointing.😏
Report review
Nov 8, 2023
 Verified review
I wanted to change my address as I made an error I had moved house but your App doesn’t allow for changes. Completely archaic system it should allow for changes
Report review
Apr 30, 2024
 Verified review

Incorrect sizes sent

For the past two orders I made with Superbalist, they have been sending me incorrect sizes. Also I am unable to review items that I have purchased on the app.
Report review
Jan 31, 2024
 Verified review

Broken and cracked

My order got delivered to the wrong distribution hub and took a week longer to arrive, when the product arrived it was checked and broken. Would not recommend.
Report review
Nov 25, 2023
 Verified review

Better Cancellation method

Surely there must be another way to resolve failed deliveries. Doesn’t feel great to have my order cancelled with no warning or alternative collection strategy
Report review
Jun 8, 2024
 Verified review

I ordered never received

I ordered an item it was never delivered. When enquiring I was told they couldn’t get hold of me. Which was not the case no one contacted me for this delivery
Report review
May 13, 2024
 Verified review
Please check you parcels against orders when sending out. Please don't send damaged goods out. We shop on you site expecting to receive goods as seen in photos
Report review