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superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Jan 10, 2024
 Verified review

Please standardise and check the sizes of Superbalist brand items

Please standardise and check the sizes for the Superbalist brand. I expected a M and got an extra small. S was an extra small too. This was for the twin pack of T shirts.
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Jun 7, 2024
 Verified review
I am still waiting on my order which was scheduled to have been delivered yesterday 6 June 2024 as it was for a gift today still nothing. I am unable to load the picture
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Mar 28, 2024
 Verified review
Never have my size if I'm interested in sneakers size 8 always sold out the last time I bought stan smith after two days they let me know it sold out was so excited.
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Feb 17, 2024
 Verified review
Quality of the shoes was not the best and the disappointing part is that it was a Superbalist brand. Great recovery was seen how they handled the return, it was seemless
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Jan 17, 2024
 Verified review
The powder and the foundation were opened when I received my order, I could see the sponge was used so I decided to throw away the sponge, the foundation seal was broken
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Jan 15, 2024
 Verified review
I ordered 2 items and only received one without an explanation. The amount for the second order was refunded but there was no communication about why it was not shipped.
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Dec 11, 2023
 Verified review
My parcel took longer to arrive than usual, the pop candy cuts seem small and very inconsistent. One moment my son wears a 9-10..the next this size is slightly smaller.
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Apr 22, 2024
 Verified review

Becoming very disappointed

The quality is getting worse and the sizes are not as consistent as they used to be I still appreciate the free delivery and returns as well as the different specials
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Mar 22, 2024
 Verified review
They sent the wrong size shoes. Surely, you can't send a size if that is not what the person ordered. I ordered a 9 but was sent an 8. They rest of the order was fine.
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Jan 23, 2024
 Verified review
Rapid delivery, easy to do business with. Unfortunately, clothing sizes are not available beyond size L (or XL but not true to size) and items are usually out of stock.
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Mar 17, 2024
 Verified review
Improve your communication with customers, not to be expecting customers to reach out to you especially when the issue is on your side like an order that got hijacked.
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Feb 21, 2024
 Verified review

Honestly, I'm quite displeased with the quality of the clothing your merchants offer at their current price point.

Honestly, I'm quite displeased with the quality of the clothing your merchants offer at their current price point. I'm considering discontinuing my shopping with you.
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Jan 3, 2024
 Verified review

Fair service on first order

It was my first order, and majority of the items received were missing and incorrect. However, it was resolved quite speedily. I will consider ordering again for sure.
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Dec 20, 2023
 Verified review
Inaccurate item details/description with regards to material composition: I ordered items described as “100% cotton”, that on arrival turned out to be 100% polyester.
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Nov 2, 2023
 Verified review
I was sent the wrong shoe size twice. It seemed they did not have my size, but instead of saying that they wasted my time. Now I have to wait 2 weeks to get my refund.
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May 12, 2024
 Verified review
My order was incorrectly delivered. One quarter of my order arrived. Had to send it back now waiting another week, before I get something ordered almost a month ago!
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Feb 4, 2024
 Verified review
Deceiving images I recently bought a household item and it was displayed to be a lot bigger than what was delivered. Not even the displayed towel fits into the basket
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Apr 4, 2024
 Verified review
customer service sucks - very unhelpful and i could not get my order because they said no changes can be made when order has been placed - this does not make sense.
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Dec 28, 2023
 Verified review
We purchased these bags as a gift for children who live in a home. Half the bags' zips were broken! Shocking and now need to return them. Please check your products
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May 26, 2024
 Verified review
The blue metallic jacket is the reason for the average score, it is not true to size. Check your sizes, I can't be returning the same jacket twice for a 2 year old.
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