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superbalist.com
Reviews:

45,795 reviews in the last 12 months210,476 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Jan 9, 2024
 Verified review
Item in order was cancelled after the order was paid I was offered 15% for this LOL and this is the 2nd time it’s happening, I mean 15% and the cancelled item had a 65% discount on it WOW LOL
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Dec 9, 2023
 Verified review
Improve the woman's range similar to shein not such very straight and fitting dresses for the thin figure and improve variety for matured figures Prices are too inflated compared to shein.
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Mar 12, 2024
 Verified review
Ensuring that when a customer orders items online that exact item is recieved. That was not the case with me, beyond frustrating and disappoiting, I will never order off suberbalist again.
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Feb 17, 2024
 Verified review
I ordered a black cap and both times i received the incorrect colour. Clearly no one ensures that they pick the correct items. I will be returning it for the second time and I want a refund
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Dec 11, 2023
 Verified review
I ordered trainers. Apparently it arrived at the depot, I was not informed and my trainers were returned. It was the last pair on line, I reported this with no response. Poor interaction. .
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Apr 23, 2024
 Verified review
Often got wrong items. Or not what I ordered. Wrong sizes. Or often items not available when I’ve bought them. Wrong items delivered by courier. Wrong clients items delivered to my door.
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Mar 13, 2024
 Verified review

Delivered wrong items

The dispatch team send me 2 pairs which weren't the ones I had ordered. You should double check your items before having them delivered. It's better to refund than send different products
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Feb 26, 2024
 Verified review
Absolutely disgusting and disappointing service. Will never order from you guys again. You lr staff is incredibly important incompetent and will never go above and beyond to help a customer
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Nov 25, 2023
 Verified review
They packed my order wrong. Received completely the wolrong shoes on the first attempt. Had to wait another week for the return and 2nd attempt delivery. 2nd Delivery was correct though.
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Oct 29, 2023
 Verified review
Today was the first time i had my Heels on, just to church, in a car, out of a car, and it already has this scratch on looks like the material of the shoe is broken. Not good quality then.
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Jun 23, 2024
 Verified review
Terrible with delivery times, the app says one thing and it gets delivered at another time. I have realized that I cannot trust Superbalist. And if I lay a complaint, nothing comes of it.
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Apr 10, 2024
 Verified review
Bad service delivery! Delivery was scheduled for the 2nd May and was only delivered 08th May. Also booked a return on the 8th and I'm still waiting for the parcel to be collected from me.
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Mar 30, 2024
 Verified review
I have been placing on Superbalist for so long , yet I purchased a birthday gift and received the incorrect item . I’m so disappointed. The item was nowhere near what I initially ordered.
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Feb 14, 2024
 Verified review
The customer support just doesn't want to help. They are spiteful, put the phone down in my ear don't do as requested, like request a manager to call me. Miss lead me, are missed informed!
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Feb 26, 2024
 Verified review

My first order and also my last

I ordered chocolate brown crocs. Grey was received. I ordered a nr 7 (uk), but a nr 8 was received. That is unacceptable and a waste of my time. It was my first order, but also my last.
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Jan 15, 2024
 Verified review
Please do not sell things while the stock is not available, i was not happy with my first time purchase i ordered but after two days you say the is an error the is no stock on that item.
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Nov 20, 2023
 Verified review
Improve accuracy of orders delivered. Also return process does not work well if there are missing items from orders. I have been trying for two weeks to get my missing item with no luck
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Feb 22, 2024
 Verified review

Dirty and sub standard

The shoes I ordered were clearly already worn or fitted. Noted that the lining of the shoe was pulling away from the sole also. Does anyone check the order before packing to avoid this?
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Jan 16, 2024
 Verified review
Numerous times I have placed orders on items that show available, but when delivery takes place, I get an email that items have been refunded. I think the stock on hand is not accurate.
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Nov 23, 2023
 Verified review
The service was good, prompt and efficient, but your shoes don't not fit me. They are too wide for me. I asked if they could suggest something that may fit me, but nobody came back to me
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