superbalist.comReviews:
45,917 reviews in the last 12 months210,657 total reviews
Excellent
Most relevant positive review
Jul 26, 2024
Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman.
Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.
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Most relevant negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Dec 22, 2023
Verified review
I order something for Christmas as time was approaching and I had not received my order I went on to superbalist site and saw it said canceled.. I then had to wait the weekend before I could get a answer.. Then it was sorry there was a glitch in the system I felt I should of been notified before I phone them and refunded or they should of just replaced the item as was still in stock.
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Mar 26, 2024
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Delivery Options
I wanted to change my delivery option from collection to delivery. My order qualified for free delivery, however, when I spoke to your agents I was informed that they are unable to change this as the system does not allow for this. So was a bit of a schlep to collect my order as I have moved.
I selected delivery, went out of the screen and back, and it defaulted back to collection.
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Jun 13, 2024
Verified review
Your exchange/return policy is below the standard. I bought a pair of shoes and I accidentally selected the wrong colour. Navy instead of black(the quality of your images are not very clear) I was then told via your policy that I could only exchange the size. I definitely won’t be shopping with you again. There are plenty of other online retailers that offer much better service.
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Feb 18, 2024
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Broken dress from Superbalist Order 778 9864
Bought a dress from Superbalist, however, the dress arrived broken. The strap was broken and it just looked like it had been worn or caught on something with threads sticking out. I asked Superbalist to refund me for the dress, however, they said it needs to be returned and inspected before I can get a refund. Even though I had sent photos immediately after the dress arrived.
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Dec 9, 2023
Verified review
My problem was the people you used to deliver my parcel as he didn't even call to say he was at the gate and he was rude to the security and simply left my parcel at the gate without my knowledge. If one of the tenants didn't see what was going and reported to me what she witnessed I wouldn't have any idea that my parcel was just dumped at the gate by the takealot driver.
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Mar 20, 2024
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Customer query resolution processes leave a lot to be desired. I sent an email because an item was not delivered, a ticket was created and an agent was assigned to the ticket. The problem is there is a breakdown in the communication between us. He is not able to see my responses.
I can’t use the app to log a refund because there is no option for “item was not delivered”.
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Jun 13, 2024
Verified review
i ordered a jacket - it was too tight - i submitted an exchange - you sent back the same size - i then had the exchange cancelled hoping to just start the order from scratch and now the jacket is R600 more - so i won’t be ordering it. Your exchange system clearly doesn’t work and the agent who helped me with the best course of action didn’t really apologise for it at all
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Mar 15, 2024
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I ordered a pair of wedges heels recently- the shoes arrived damaged- scuffed on the front of the shoe and the strap had a cut in it. I ordered the shoes for an event that week and couldn’t not wait to have them exchanged. Extremely disappointed as the scoff in the faux leather is only going to peel and make the shoe unwearable and the cut on the strap is an eyesore.
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Mar 1, 2024
Verified review
YOU DONT GET BACK TO PEOPLE, I HAVE SENT MULTIPLE REQUESTS AND WEEKS LATER NO-ONE HAS RESOLVED OR EVEN BOTHERED TO CONTACT ME BACK. YOUR STUPID AUTO-RESPONSE SAYS YOU WILL CONTACT ME WITHIN 48 HOURS, WEEKS LATER AND STILL NOTHING, MY FIRST EVER ORDER AND DEALING WITH YOU IS ABSOLUTELY SHOCKING!!!!!!!!!!! MY GUESS YOU STILL WONT CONTACT ME, WHAT A WASTE OF TIME THIS IS
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Jan 12, 2024
Verified review
Half the time I get the wrong size. And I am purchasing from outside South Africa, so by the time it gets to me in Eswatini, the 30 days has lapsed and Superbalist refused to exchange the product for the correct size that I ordered.
A Number of us have this problem.
There needs to be quality checks on ensuring the right size is sent so we don't need to do an exchange.
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Jun 10, 2024
Verified review
Online images hide texture of shoes
Bought as a gift for my brother because he loved the online pictures. When I received the shoes, I actually had to take out my phone and compare them with the online images as I was sure I had received the incorrect shoes.
Not bashing the actual shoes as they were good quality, but ended up returning and getting something else as he no longer liked the look of them.
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Jun 4, 2024
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Sol de Janeiro Body Mist
I ordered a Sol de Janeiro Body Mist no 68 (as I had bought this same product in the UK and it smelt amazing). However, the product I got from Superbalist was lighter in colour, did not smell the same and appeared soapy when shaken. I am a bit concerned that the product was not authentic so will now be very cautious to buy any beauty products from Superbalist again.
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Mar 26, 2024
Verified review
Five pairs of shoes ordered, two pairs delivered were completely the wrong size. Both pairs I actually really wanted.
One pair of shoes from Aldos, opened the box to find it filled with rodent droppings.
Felt like a colossal waste of time.
Sadly the only part that worked well was the system to return the goods. Wish the same care was taken with what was delivered.
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Feb 13, 2024
Verified review
I do not want items added to my cart to just disappear if I do not finish my shopping in one session. It sometimes takes me time to select. Before checkout the items that are out of stock can be noted as such and then removed. If I need I can then choose replacement product. When the items disappear I forget what I wanted and then I miss ordering that product.
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Dec 31, 2023
Verified review
Poor customer service & delivery. After numerous calls placed to the call centre & reaching out over social media I have still not received my order, or received an explanation as to what has happened to it even after requesting to speak to a manager. I have not been offered a refund either. Beyond disgusted with the service I've received over the Festive period!
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May 29, 2024
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Driver told me to walk to the police station even though i was told it will be delivered to my door. Told him i was busy at the moment and it’s a bit far can he wait maybe 20 mins he hung up. I tried to call him back didn’t pick up after about 3 calls he finally pictured up I told him I’m coming he said okay he’s turning around. Had to drop everything and go there
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Dec 11, 2023
Verified review
Communication could be better
The email said the whole order was delivered when in fact only one item (the couch) was actually delivered. Because this was not communicated to me I panicked that some of my order was lost or stolen. I could not get any feedback as to what happened to the rest of my order for 2 days. I did not receive any notification that the rest of the order was still coming.
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Jun 16, 2024
Verified review
Didn't received what I ordered. And after explaining my issue with your complaints department they just said it is what it is here is a voucher but the item that was cancelled would have been cheaper than the voucher given if received as order. The item went on sale and could not use the coupon . So still no solution
But yeah wil never ever order from you again.
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Dec 6, 2023
Verified review
Poor delivery service
I ordered an item two weeks ago from Superbalist and it has been 7 days past the agreed delivery date and my order still has not yet arrived. They did not try to reach out to me to tell about what is happening with my order in any way. I had to reach out to them to enquire about the status of my order for them to respond and give me feedback about my order.
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Nov 30, 2023
Verified review
Fair service with a concern
I like my shopping experience with Superbalist.
My only concern is that I noticed when placing an order with 1 or two units remaining I am never guaranteed to get my purchased unit, it would seem I am in a raffle with a few people to get my purchase which is very wrong. I was going to place my concern on social media to see if others are experiencing the same.
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