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superbalist.com
Reviews:

45,917 reviews in the last 12 months210,657 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Nov 13, 2023
 Verified review
The item I ordered was different from the image on the website. Sent it back and they just sent the same thing again!
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Nov 14, 2023
 Verified review

You stand with takealot, then you are scum

you and takealot , who are thieves and scammers, are the same group. I will never use any of you trash pantas again.
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Nov 30, 2023
 Verified review
I ordered gift vouchers of R550 even today I didn't get those vouchers 😭😭😭i did inquire but still i don't get help
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Dec 6, 2023
 Verified review

POOR DELIVERY SERVICE

Not a single person took the time to e-mail me to say there will be a delay with my delivery. I had to follow you
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Nov 28, 2023
 Verified review
3 Weeks later, order still not delivered! Despite complaints, emails and promises. Not receiving any assistance.
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Dec 8, 2023
 Verified review
I ordered and they delivered the wrong order and they have been procrastinating to come and fetch their return
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Nov 17, 2023
 Verified review
I haven’t received my money after returning an item that doesn’t not fit. I am not happy with that experience
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Dec 7, 2023
 Verified review
I did bot receive my order and it was canceled by superbalist and the driver did not show up at my location
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Dec 4, 2023
 Verified review
Poor quality clothing plus delayed deliveries without explanation. I am done buying from your Shop thanks
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Dec 7, 2023
 Verified review
Goods came with damages. Very dissapointing. Most times I order from the home section, items are damaged
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Dec 5, 2023
 Verified review

Awful customer care and delivery management

Lack of communication, unfulfilled orders, delayed delivery, impossible to get a hold of. Do better.
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Apr 12, 2024
 Verified review
The goods I have ordered, arrived damaged of which wants caused due to transit. I have returned the order, of which Superbalist refunded me my money but on my wallet linked to my profile. They do not have more of those slippers left, and I do not fancy any other available on the site. Instead of giving my money back, it is now stuck on their wallet initiative and I am experiencing the loss.
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Jan 23, 2024
 Verified review
Delivery the same day or the day after is not working at all and soemone got back to me this morning as the third time ,i tried to do it and told me we can check it out before paying ? well as for your help center , no too many answers except this morning . so how do you check for express delivery with fee on the top before checking out and of course checking that the items are in your city ?
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Jan 1, 2024
 Verified review
Terrible experince !Did not read my emails after several requests - and the fact of the matter is that I received not 1 garment that I requested, 14 days waiting period and changing of dates and it was all because Superbalist distribution was in a mess and their stock management.All the garmements that I ordered are still available all though you said stock not available.I am so disappointed.
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AL
Annemie L.
Pretoria
Dec 19, 2023
 Verified review

Going downhill

I have probably returned close to 80% of my purchases in 2023, whereas previous years I kept most of my purchases. Fabric quality has gone downhill, women’s clothing items are all sheer and no longer being lined. I’ve received numerous items that were damaged and stained. I’m also tired of only seeing fads, and no quality, staple items. I will no longer be ordering from Superbalist in 2024.
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Dec 19, 2023
 Verified review
I live in a 15 (approximately) year old well established estate. After 6 days of delaying my delivery because the driver can not find the address I cancelled my order. The last lady dealing with me - I think her name is Lerato - was actually the only one who tried to help me. The other Superbalist assistants couldn’t be bothered. Never phoned me back etc. I am very very upset about this!
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Feb 1, 2024
 Verified review
I ordered Christmas clothes for my kids and were never delivered. Only got a refund after the 25th of December. This is after I tried everything to get assistance on where these items were. I even went to a pick up station in Fourways and they refused to give me my stuff, saying they haven’t received everything I ordered even when I told them I don’t mind getting what is already there.
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Dec 6, 2023
 Verified review

Delivery was quick, I struggled with returning one of the items

Delivery was quick, I just had an issue with returning one of the items, I'm still waiting for collection almost 2 weeks since I logged the return. Next time I'll opt for the drop off option when returning an item, I thought collection from my house would be convenient. The support number is always offline, it could be because we are heading towards the festive season, it's a busy time.
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Jun 10, 2024
 Verified review
Dear Superbalist Team, This is the first time I am ordering from you. I ordered 2 x shirts for a business trip I am leaving for on Thursday. I paid extra to get my package here sooner, only to receive a shirt with a hole in it. This is unacceptable. Then you also hold you customers responsible to collect a replacement product, when your team should be overseeing that. Never again.
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Jan 19, 2024
 Verified review

Teapot arrived broken, janky website

Teapot arrived broken. I also had an issue with the website when I was trying to order, it would not accept my address, just kept throwing up an error, saying ît did not exist' even though it clearly does, the form filled it in. Because of this I was forced to choose collection instead of delivery which was inconvenient. Honestly thinking about it it was more of a two star experience.
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